Search Hotels Near Plaza de Oriente, Madrid

"The internet was problematic and needed attention "

"Staff was very friendly and suggested nice places not in tourist book"

"Excelente hotel muy grande y eso pierde atención al cliente. Un desayuno delicioso y muy variado"

"I arrived at the hotel around 7:00 a.m. and went straight to check in. Although I was not greeted upon entering, despite two staff members being present at the front desk, a young blond male staff member did inform me that a room was available early, well before the official 3:00 p.m. check-in time. I appreciated this, as I was extremely exhausted. I was assigned Room 115. Unfortunately, the room had significant usability issues. The toilet was located in a separate, extremely small space that required sitting sideways to use—clearly not accessible or comfortable for most adults. After resting briefly, I left to get food and returned later to shower. The shower, however, was unusable. The stall door opened inward, leaving less than eight inches of space to enter, making it physically impossible to access.This room is not suitable for a standard-sized adult and raises serious concerns about accessibility and basic functionality. When I returned to the front desk to report the issue, I expressed my frustration, noting that the staff seemed already aware of the room’s limitations. I was initially told I would need to pay extra for a different room, which I declined, as the issue was not a matter of preference but of usability. Eventually, the staff agreed to move me. I was ultimately reassigned to a different room, 101, which was appropriately sized and had a functional bathroom and shower. Because of this experience, I would not choose to stay at this hotel again."

"Excellent location. Great staff. Only thing that would have been better was some olive oil, salt and pepper for cooking. Beside that, 10/10. "

"Increíble experiencia "

"everything was great"

"Always very clean, the cabins were spacious, anir con available in them too and you are given all the information before you arrive. A lot around, walking distance away. Would definitely recommend, would book again tbf."

"Super centric location. Nice staff."