2/10 แย่มาก
Francisco
เดินทางกับครอบครัว
21 ก.ค. 2025
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
My family and I were genuinely excited to visit Viva Maya Resort. I traveled with my wife, two children (ages 18 and 21), and two 18-year-old nephews. We chose this resort because of the beautiful beach and the potential for a relaxing getaway — but from the moment we arrived, our experience has been frustrating and deeply disappointing.
We arrived from Chicago at 11am after a long day of travel, leaving our home at 3am. We stood in the heat for hours waiting for our room, which wasn’t ready until 3pm. During that time, we were never offered a welcome drink, never asked if we needed help with our bags, and were passed by several bellboys who didn’t even acknowledge us. At check-in, the overwhelmed employee was drenched in sweat, clearly unsupported, and gave us a look that made us feel completely unwelcome.
There is no real air-conditioned area to cool off in this intense heat. Yes, the coffee shop has A/C, but it barely seats 20 people — completely inadequate for the number of guests waiting hours for rooms.
Once we did get our room, we were pleased with the cleanliness and setup — no complaints there. However, basic things like no conditioner in the bathroom raised questions about the overall guest experience.
From 11am yesterday until 10am today — not one staff member has asked if we’d like a drink. The beach cabanas and shaded areas are beautiful, but are exclusive to VIP guests only. We weren’t even allowed to buy 1 same food at buffet daily limited choices
Francisco
เข้าพัก 3 คืน, กรกฎาคม 2025
