Viceroy Hotel Group hotels in Playa del Carmen

"This is wonderful resort. The property seems to be recently updated/renewed and its very clean and all functional. We had very smooth stay with our kids. Food and drink were great, pools always clean, beautiful beach. The sea had seagrass, but we knew its the period and we enjoyed the beach play anyway. We also used the gym, where you can do all body exercises. Other guests had manners and all together had great vibe. Definitely would return and recommend this resort."

"We had a nice stay and were especially impressed by how exceptionally clean everything was—from our room to the common areas, the pools, and even the beach. It really stood out and made the whole experience feel comfortable and well cared for. The food was another highlight. The buffet offered good quality meals, with a different cuisine featured each night, which kept things interesting. The poolside restaurants served amazing seafood, pizza, tacos, salads, and the à la carte options—Japanese and steakhouse—were excellent (just make sure to book those in the morning, as reservations are required). One of the most memorable moments of our stay was enjoying a morning cappuccino on the restaurant terrace overlooking the sea at sunrise—truly priceless. Our room was well equipped with a mini kitchen (microwave and coffee machine), which added extra convenience. The air conditioning worked perfectly throughout the resort, both in the rooms and in common areas, and the Wi-Fi was fast and reliable everywhere. There were plenty of amenities to enjoy: a kids’ water playground, four clean pools, four jacuzzis, two tennis courts, and four pickleball courts. Daily activities like pool Zumba, yoga, and dance classes kept things fun and engaging. Service was also very efficient, especially when ordering food and drinks at the beach or pool—and the frozen mango margaritas were absolutely amazing! We also appreciated that there were always enough chaise longues and umbrellas available. "

"Clean room, helpful staff, great pool and beach! "

"A truly amazing experience, will definitely be coming back. There is just so much to do everyday and the staff and people were amazing, the mercado buffet was our favorite area to eat i."

"The staff was all amazing and friendly. The swim up bar was fun and the bartenders and event staff made it lively. There were several options for food but the food was mediocre. The rooms were "clean", but needed to be renovated/painted."

"It was perfect. So clean and the staff all excellent. Ocean room was amazing "

"Easy"

"I had a wonderful stay in Grand Sunset Princess Resort. Lots of activities for both adult and kids. Delicious food and lots of restaurants to choose. All of the staff that I encountered were so accommodating. Although there are some seaweeds in the shore, there are parts of the beach where you can relax and chill. "

"This resort is very modern and Americanized, didn’t feel authentic Mexican. Beautifully designed with really great food. The buffet was amazing always had something new to discover. Did not like the wait times to get into the buffet or the order coffee from there little on site coffee shop. It was impossible to just go somewhere and help yourself to morning coffee. You had to wait to be sat then wait for the waiter to come over to your table (at the buffet) the train brings you around which helps since the resort is so big: the beach side pool is very sleek. Staff friendly. The gym is beautiful and nice tennis courts. Nightly live musicians were talented. I loved the smell in the lobby. "