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Aparthotel

Casa del Árbol Condo

3.0 star property
Aparthotel with an outdoor pool, near Quinta Avenida

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Photo gallery for Casa del Árbol Condo

Terrace/patio
Reception
Lobby sitting area
Outdoor pool
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Pool
  • Kitchen
  • Air conditioning
  • Outdoor space
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Apartment, 2 Bedrooms, Kitchenette

Minibar, in-room safe, desk, free WiFi

Junior Apartment, 2 Bedrooms, Kitchenette

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
  • 65 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 King Bed, 2 Single Bunk Beds and 1 Single Sofa Bed

View all photos for Deluxe Penthouse, 1 Bedroom, Executive Level

View from room

Deluxe Penthouse, 1 Bedroom, Executive Level

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
  • 60 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Exclusive Penthouse, 1 King Bed

Exclusive Penthouse, 1 King Bed | Minibar, in-room safe, desk, free WiFi

Exclusive Penthouse, 1 King Bed

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Separate bedroom
  • 62 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Apartment, Multiple Beds, Kitchenette

Minibar, in-room safe, desk, free WiFi

Superior Apartment, Multiple Beds, Kitchenette

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Standard Apartment, 1 King Bed with Sofa bed, Kitchenette

Standard Apartment, 1 King Bed with Sofa bed, Kitchenette | Minibar, in-room safe, desk, free WiFi

Standard Apartment, 1 King Bed with Sofa bed, Kitchenette

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About the area

Map
Calle 21 Sur con Diagonal 85 Sur, Mz. 275 Lotes 24 y 25, Playa del Carmen, QROO, 77712

What's nearby

  • Quinta Avenida - 3 min drive - 2.5 km
  • Playa del Carmen Maritime Terminal - 3 min drive - 2.5 km
  • Playa del Carmen Main Beach - 4 min drive - 2.8 km
  • Xplor Theme Park - 6 min drive - 6.4 km
  • Xcaret Eco Theme Park - 10 min drive - 8.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪Amor a Mar - ‬11 min walk
  • ‪Rolandi's - ‬3 min drive
  • ‪The Wolf Specialty Coffee - ‬3 min walk
  • ‪Don Sirloin Playacar - ‬2 min drive
  • ‪El Gran Taco - ‬11 min walk

About this property

Casa del Árbol Condo

Aparthotel with an outdoor pool, near Quinta Avenida
This aparthotel features an outdoor pool, concierge services and express check-in. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance and a garden are on-site. Each apartment provides a kitchen with a fridge, plus free WiFi, free wired Internet and a flat-screen TV with cable channels. Guests can appreciate conveniences, such as a dining area and a sitting area, and other amenities include a balcony and a minibar. Housekeeping is available once per stay.
Casa del Árbol Condo offers 30 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas and includes desks. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, separate dining areas and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided once per stay.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages

English, French, Italian, Spanish

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking within 15 metres
  • Street parking available
  • 24-hour return airport shuttle (surcharge)

Family friendly

  • Children stay free (see details)

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer

Dining

  • Daily local cuisine breakfast available 7:30 AM to 11:30 AM for a fee: USD 8 for adults and USD 6 for children
  • Minibar

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Outdoor areas

  • Balcony/patio
  • Garden
  • Terrace

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • Lift
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Housekeeping (once per stay)
  • Limited-hour front desk
  • Luggage storage
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 30 units
  • 5 floors
  • Bicycle rentals
  • Built in 2018
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 4 per cent

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: from approximately USD 8 for adults and from USD 6 for children
  • Airport shuttle fee: USD 110.00 per vehicle (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Casa Árbol Condo Playa del Carmen
Casa Árbol Condo
Casa Del Arbol Del Carmen
Casa del Árbol Condo Aparthotel
Casa del Árbol Condo Playa del Carmen
Casa del Árbol Condo Aparthotel Playa del Carmen

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Casa del Árbol Condo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 162 out of 339 reviews
Rating 8 - Good. 92 out of 339 reviews
Rating 6 - Okay. 32 out of 339 reviews
Rating 4 - Poor. 20 out of 339 reviews
Rating 2 - Terrible. 33 out of 339 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Claire

Liked: Cleanliness, property conditions & facilities
Safety, large apartments, friendly staff, groceries not too far away
Stayed 28 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Very clean 👍
Stayed 2 nights in Mar 2025

10/10 Excellent

nancy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything great for the price
Stayed 1 night in Aug 2024

6/10 Okay

Samantha

Disliked: Amenities
The overall stay was good and the price was very reasonable for what was offered. However, we were given a different room than the one we originally booked, which was disappointing. While the alternative room was still open clean and comfortable, it didn’t have the specific features or layout we were expecting, like a loft bed we had anticipated for our 9 year old son. It would’ve been helpful to have been notified in advance or offered a choice. That said, the service was decent and the location worked well for our needs as we spent a majority of our time out exploring.
Stayed 4 nights in Apr 2025

8/10 Good

Jeanette

Liked: Cleanliness, amenities, property conditions & facilities, communication
This is a great place to stay at Big plaza just walking distance (for those who enjoy walking) The rooms with kitchenette are excellent and convenient. Will definitely stay again if i go back to playa del Carmen
Stayed 5 nights in Sep 2022

10/10 Excellent

SALVADOR UBALDO

Liked: Cleanliness, amenities, property conditions & facilities, communication
super happy, I just love the place.
Stayed 8 nights in Dec 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort, communication
No hot water in the showers.
Stayed 2 nights in Mar 2025

10/10 Excellent

Adrianna

Liked: Cleanliness, property conditions & facilities, communication
I appreciate that at the hotel was calm, it's about 20 - 30 minutes from downtown, so without any city noises. The service was nice and helpful if you needed some information.
Stayed 12 nights in Feb 2024

8/10 Good

Suzanne

Liked: Cleanliness, property conditions & facilities, communication
Met our needs. Basic room with kitchenette. Clean, quiet, reasonable price.
Stayed 9 nights in Feb 2024

6/10 Okay

Paul

Liked: Property conditions & facilities
Great spot if you want to be away from the downtown area. Trying to get a taxi is very challenging and costly.
Stayed 3 nights in Nov 2023

8/10 Good

Liliane

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
My room was very spacious. It was clean I enjoyed the two balconies and the bed was very comfortable m. Dishes, pots and pans were not the greatest, but if you complain, I managed to get two brand new frying pans! In the kitchen, I only had one water faucet, cold water. I had to hear my water for dishes. That wasn’t too bad. They did not supply drinking water. That was a tough one, because my water supply was transported on my back (71 yrs old). The staff were friendly except for one sour puss at the office. Zucette was in the office was a sweetheart! Language barrier with all the staff
Stayed 28 nights in Jan 2025

2/10 Terrible

Jaime

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
They layout was nice but it was far from everywhere and it looked like it was in a bad area i took off with in 10min of getting there got a different place to stay
Stayed 3 nights in Jul 2023

2/10 Terrible

Victoria

Disliked: Cleanliness, property conditions & facilities, communication
This shouould be for a child. Do not advertise that you have a kitchen when there are no utensils other than One plastic spoon, one broken pot two lids that dont match anything. Plus no drinking water the soap is in a ketchup bottlle
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Liked: Room comfort
The good: it was cheap and spacious. Large fridge and kitchen. The bad: you can tell the front door had been forced open and they had not fixed it. Parking was on the street and felt sketchy.
Stayed 1 night in Jul 2022

6/10 Okay

NUSHRAT

Disliked: Amenities, communication
I stayed in this property February didn’t get a chance to review it. The pool is tiny and in an inconvenient spot. Don’t think it’s cleaned regularly. You can probably wet your feet in it or stand awkwardly but not swim. The penthouse apartment was nicely decorated, but not necessarily a “penthouse.” I paid extra for breakfast included, and there is no breakfast there.. The area is out the way and not near downtown (by walking). You’ll need a car or taxi for sure. I wouldn’t stay again

2/10 Terrible

Robert R

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Filthy. Dripping AC in room. Unacceptable!
Stayed 7 nights in Nov 2023

10/10 Excellent

Denis

Liked: Cleanliness, amenities, property conditions & facilities, communication
This location is off the beaten path and away from the loud and overwhelming tourist zone of the Playa. Note that there is a shopping centre, grocery store and Oxxo all within a 15-minute walking distance. The staff Susy and Eric were incredibly friendly and amazing property hosts. The penthouse room was clean, spacious and the bedroom was comfortable and cool. Note that the room is on the top floor so the sun will heat up the cement and the A/C in the living room will not always be able to compensate. Get a cheap stand-up fan at Walmart and problem fixed!
Stayed 6 nights in Jul 2023

2/10 Terrible

Silvino

Terrible experience, our flight was delayed and we landed 11pm and we arrived at the building and no one was available and no one answered the phone when we tried calling to say we would arrive after 10pm. I hope they do the right thing and refund my money back.
Stayed 1 night in Aug 2023

8/10 Good

Sarah

Liked: Cleanliness, room comfort, communication

Decent stay for the price!

Our stay at Casa del Arbol was great! The pictures weren't 100% accurate but we got a GREAT price so were not complaining. The place was very clean. There was no patio furniture or anything outside on the huge patio.. just a cement table. Unfortunately the receptionists couldn't remember the wifi passwords so we had no wifi for the first night. We also noticed that the shower and the bathroom tap were shocking us while using the water. We did feel a little unsafe and that the electrical definitely isn't up to our standard. But again, we paid next to nothing for this penthouse so it wasn't the biggest deal. But this room was in a nice, safe and quiet location in Playa and allowed us to easily explore the city.
Stayed 2 nights in Jun 2023

2/10 Terrible

Amber

Disliked: Amenities, property conditions & facilities
Very inconvenient location it is not possible to walk from the hotel you would need to take a taxi. The pool advertised is so small and dirty you definitely cannot swim in it you could maybe stand in it or just put your feet in but it’s in such an awkward spot there was never anyone using it. There was no breakfast available and no rooftop terrace as promised. The safe didn’t work, the TV didn’t turn on and was so tiny and when we would come back at the end of the day we would find our room an absolute sauna as the fan and AC were shut off by the staff. Would definitely not recommend staying here we ended up moving to a different hotel. It was our honeymoon and we were so disappointed. We tried reaching out to Expedia but we’re not able to receive any compensation. Do not book
Stayed 7 nights in Apr 2024

6/10 Okay

Ruben

Liked: Communication
Disliked: Property conditions & facilities
La propiedad está. Muy descuidada…. Una habitación no tenía ni clima ni ventilador !!
Stayed 1 night in May 2025

2/10 Terrible

Stephanie

Disliked: Cleanliness, communication
Stayed 10 nights in Mar 2025

4/10 Poor

Julie

Liked: Communication
Disliked: Cleanliness, property conditions & facilities
Ouff, que dire de bien, à part que les employés à l'entrée de l'hotel sont gentilles, accueillante, toujours prêtes à nous aider, ce sont de très bonnes employées. Pour l'hôtel c'est tellement sale

8/10 Good

HIPOLITO CABRERA

Stayed 2 nights in Feb 2025

8/10 Good

Maik

Liked: Cleanliness, room comfort, communication

Gute Apartmentwohnung

Check-In unkompliziert und einfach. Das Apartment liegt in einer größeren Anlage und ist eigentlich eine vollwertige Wohnung. Leider hatten sie einen Rattenbefall, deswegen war das Sofa noch nicht wieder hergerichtet. Ansonsten ist alles vorhanden, um seinen Aufenthalt zu genießen. Das WLAN funktionierte nicht, man konnte aber die Zugänge der anderen Apartments leicht nutzen.
Stayed 2 nights in Jan 2025