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"Great Hotel!"

"Ac went out in my room but they had it fixed in 20 mins but later that night the ac couldn’t keep up but we only stayed one night so we didn’t care and left it for the next person to complain about. They didn’t have any breakfast sandwiches or burritos when we put in our order and I complained about that and the ac issues and the Food manager Mark set us up with a complimentary breakfast buffet for our family. They took care of us and even though we had an ac problem that made up for it."

"excellent service"

"The rooms and baths were good . The lobby, common areas and kitchen area were great. The pool area was very crowded at times due to the fact that the pool was shared with the hotel next-door. The pool itself was great! I have to say that the luggage cards are absolute garbage. They are three wheel carts . The wheels vibrate so bad that your luggage falls off of the cart! Happened to us twice!"

"Property is clean and in a great location. The front desk is very friendly and go out of their way to accommodate you. The room was clean and the sheets feel so soft and amazing. My only issue was with the spa, the girls were not friendly much and didn’t care to go out of their way to make you feel special . Often they were all gathered up front having small talk and laughing vs taking care of the spa guests and the spa is not cheap. My massage was good but not much spa amenities so I probably...

"Everything was excellent"

"Amazing hotel and vibe ! Close enough to walk to all the eats. The pool and Dj at the pool set the mood. Rooms were fantastic and staff were extremely responsive. Only down side is the hotel restaurant, Zuzu was hit or miss with their food options. However, wait staff were attentive even then and willing to comp / accommodate when the food was a miss. Had a wonderful time , would visit again !"

"The property itself has charm, but a few issues really impacted our stay. Most notably, we found two roaches in our room and they were German cockroaches, not the "palmetto bugs" staff tried to attribute to recent palm tree trimming nearby. To their credit, staff did acknowledge that explanation wasn't really an excuse, but the resolution fell short: we were told housekeeping wouldn't address it until checkout (which was the next day), meaning we had to deal with it for the remainder of our...