"Just off the main esplanade area, walkable to boat rides, the Palace, shopping, food and bars. Great location. No on site laundry apparent, although the Expedia ad does note laundry facilities.
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"Enjoyed our stay @KVL. Orsarin was really helpful. He helped with ideas in ensuring that our trip from Phnom Penh to Siem Reap was smooth and helped make our time in Cambodia memorable."
"Thank you to the entire front staff along with the housekeeping, the stay was excellent and I commend on the professionalism and their ability to help, when things are needed. They greet as you walk into the hotel and when you come from your room to the lobby. Great place,
Thank you Greg (marketing)."
"We absolutely loved this hotel. It was an oasis in the middle of the busy, and rather chaotic city. The staff was super friendly. We are a family of five (kids were 14, 12, 9) and booked two rooms. They had us on two different floors. They were very accommodating when we asked if there were two rooms closer together.
Breakfast was phenomenal. They had cereals, a wide variety of fruit, western hot choices, asian hot choices, pastries, breads, salad bar, noodle soup station, charcuterie, egg...
"The breakfast was our favorite part. Freshly-baked croissants brought table side was such a nice touch—and the croissants are fantastic.
Rooms are nicely appointed and definitely better than what you may find for Hyatt properties in the US. The rooftop bar had great views of the Tonle Sap meeting the Mekong, the Royal Palace grounds, riverside activity.
Walk Street is a couple of blocks away. TikTok’s and transportation are easy to come by with Grab.
Would love to stay at this property again."
"The hotel seem to have an attitude that puts the guests in a strange subservient position. Not allowed to use the lift from the ground floor, have to use the quite dangerous stairs to the first floor lobby and then allowed to use the lift. When challenged on this they said it was for security despite there being a security man at the ground floor lift entrance 24/7. When I tried to discuss this further (calmly and quietly) I was totally ignored and the reception staff turned away and stopped...
"Honestly the most detailed oriented, polite , elegant and professional hotel I’ve ever stayed at, really impresseHonestly, the most detail-oriented, polite, elegant, and professional hotel I’ve ever stayed at. I’m really impressed with everything and everyone. If there were more than a five-star rating, it would totally deserve it."
"What sets this hotel apart from others are the very nice and friendly staff that work there. They are always so welcoming and helpful in any situation. "
