6/10 พอใช้
Caroline
เดินทางกับคู่รัก
29 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Great pool area with plenty of seating and bar area which serves good food and drinks. Lifeguard available poolside at all times. Staff very friendly and accommodating. Great breakfast with lots of options and omelette station. Overall we would have expected more in terms of other areas for a 4* property - we were told use of the spa facilities was included on check-in but we were then charged for use on departure (despite us saying we were told use of the facilities was included); only one bottle of water in the room for the entire stay; we had booked a room with a terrace but this was above the reception area where guests seem to be able to smoke outside, meaning our room had a persistent smell of stale cigarette smoke and we sometimes couldn’t sit out on the terrace; cleaning of room was sometimes after 4pm; self-service luggage storage. Good for what we paid as we benefitted from a loyalty discount but unlikely to return if we are ever back in Palma.