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"I am writing to formally report a serious issue during my recent stay at the Best Western in Greenville, NC. On the morning of checkout, my partner and I discovered BED BUGS crawling on us in the bed, creating an immediate health and safety concern. We reported this to the front desk and had to request a room change ourselves, as no apology or proactive resolution was offered. Due to the risk of bringing bed bugs into our vehicle or home, we needed extra time to thoroughly inspect our...

"Yes"

"From the posted photos and exterior it looks great. Staff was friendly and welcoming, but when I got off the elevator on my floor, it completely smelled of cigarette smoke now all the doors have no smoking posted, but that still doesn’t stop them got into my first room and as soon as I open the door, it’s still smelled heavy of smoking as well as the fire. Smoke detector was covered up by a plastic bag. Also, the doors on multiple rooms have excessive gaps that you can see under the door into...

"Everything was perfect, the trash cans in guest rooms need to be bigger though "

"Very Good"

" Clean room, Friendly staff. Reasonable priced."

"Room was not clean "

"This place is a gem. The hotel is very nice and clean. The rooms are accommodating and the breakfast was good. The hotel is surrounded by lots of shopping and eating restaurants. "

"Room was clean smelt fresh, the only issue we had was with tub a little backed up when we took a shower. Overall a good experience."

"Clean and convenient to hospital area."

"Great"

"We were very pleased, especially with the front desk staff. Excellent!!!"

"My stay there was ok. Older hotel that needs updating. However the rooms were clean and the hotel was clean. The mattress on the bed was a little worn and the room had a slight odor. But overall it was ok. "

"Not good"

"In general it was okay considering the rental price, however, i had some issues with the shower as it was not working, and had to just deal with it. "

"It was dirty and had bugs and the floor was peeling up under our feet. We didn't last 15 mins in there before we ran out and got a refund"

"Room: I don’t even think they clean good enough. Smell: Hallways and room smells like mold. AC has crazy loud noise made us no sleep at all. Staffs are very kind. Breakfast: when we went downstairs at 9AM it was almost nothing left. "

"Breakfast was not ready on time."