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"Abrupt and mildly condescending check in, poorly maintained facilities, outdated rooms, filthy looking carpets. For somewhere this pretentious, they could really do with the quality to match the price."

"It was a short stay"

"The evening meal available consisted of a vegetarian or meat three course meal presented as a buffet.I thought the quality and value for money was excellent.Staff in the restaurant were very helpful and attentive as were all other staff in the hotel. I enjoyed my stay whilst attending a conference nearby."

"Clean and comfortable room, plesant staff and a great location. The only issue we had was constant buzzing noise which increased sporadically all night in room 14"

"Thank you. The room was quiet. I had a great stay."

"Nice one night stay"

"The staff were lovely especially Mark. It was a lovely canal side setting. Easy to reach from M42."

"Everything you’d expect from a comfy hotel stay is provided by this beautiful hotel. Rooms are airy and clean. The bed and pillows were comfy and clean. My and partner stayed during the Download festival and loved it."

"The property is clean, well appointed and quiet."

"Really well set up room with a small kitchen"

"Nice clean room. Really big bathroom Very hot but it was a hot evening outside The check-in was weird because we were asked to pay £5 for parking which wasn’t mentioned anywhere in the booking process. Considering it’s a motorway services accommodation, there’s really no choice unless we parachuted in. The hotel should have the honesty to include it in the price at booking."

"The hotel is very dated. The room we were in was small, which wasn’t a problem, apart from it was stuffed full of 90’s furniture - we were literally tripping over it and each other. The door hit into the bed as we walked in, there four sets of drawers (12 drawers!), a fridge, bed (very small), tub chair and massive TV. Yes, you read that right, 12 drawers in a tiny room - who needs 12 drawers, in addition to a large hanging area?! The decor was very dated, paint and wallpaper peeling off the...

"Breakfast was excellent"

"New construction wall to wall carpet in halls and rooms. Business hotel on edge of Nuneaton and next to Bermuda industrial estate. Good service and breakfast. Very friendly and helpful staff. One elevator for the 4 story building. No air conditioning so we were given a portable fan which was adequate for early May weather. Window only opens 4 inches for fresh air! Comfortable beds and mainly quiet except for distant tire noise from highway a few hundred yards away ."

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"Hotel looking somewhat dated and shabby in places. Breakfast had plenty to choose from. Staff friendly and helpful. Good parking. Room had everything we needed"

"Very clean hotel with great staff. Got a £5 parking fee per day which is very reasonable."

"I stayed the night to attend a local wedding venue. Gemma spoke with me on the phone and patiently answered all of my questions and concerns. When I arrived Jason at the check in desk was so kind and moved heaven and earth to get me a room that was ready so that I could change and leave for the wedding. Both staff members were so kind and welcoming and professional. I couldn’t be happier with my experience."