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"Very attentive staff"

"The staff was not helpful at all and the room was not clean until the last day there"

"This is my second time at the hotel and it was another great experience. The rooms are spacious and well appointed. The housekeeping staff are excellent. The reception and door staff very friendly and helpful. It took a long time to check in which was annoying but they were very busy. My one criticism is the life guards at the pool- the vast majority of them sit looking at their phones and don’t look at what is going on in the pool. Why have a lifeguard who is allowed to be on their phone at...

"Na"

"I received excellent service from all departments and they anticipated my needs before I requested things. Definetly will stay again if ever in NY again"

"Very nice hotel but the gym is small and can only fit a few people. Air conditioning was also broken in the gym."

"Everything was amazing from the room to the view and amenities. Our stay was wonderful. You don't need to leave the building for anything."

"The service was mixed depending upon where you were in the hotel. We received bottles of Saratoga upon arrival, and prompt bag storage. And, waitstaff in the outdoor dining area gave us water even though we didn't order anything. However, waitstaff at the pool was slow delivering drinks. The property was beautiful and stylish, and I appreciated that the outdoor dining area had multiple TV screens for World Cup viewing. And, our room had a Juliet balcony with skyline views. However, the...