Castles in Ontario

"Clean quiet perfect "

"Awesome location and wonderful staff "

"Since we had a Hilton Honors profile by downloading the app, we were able to skip a 10-15min check-in line up and only wait less than 5mins in the preferred line. Check-in was smooth, the room was clean, and check out was even smoother. Staff were courteous and professional. Didn't check out any of the amenities but will definitely have to use the 17th storey infinity pool next time!"

"Convenient walking location, good amenities nearing and close to Union station and hospitals"

"Amazing experience, will definitely be back"

"Restaurant was a little overpriced for what it was. Rooms were adequate but lacked hot water in shower"

"Was made very special for our anniversary stay!"

"The location is pretty good, with available parking nearby, for a fee. The hotel is nicely appointed, modern, and kept very clean. Unfortunately, consistent with the Riu brand, staff training is significantly lacking, which results in poor customer service and treatment of guests. Staff have no idea about how to make guests feel welcome or at ease. Security is very imposing, off-putting, and lacking subtlety. Guests are made to feel uncomfortable as staff are accusatory and unfriendly. While it is appreciated that the breakfast is included, the food quality is lacking noticeably. Case in point, the food offered in the lobby, for a fee, is far better. They won't even permit guests to bring anything back to their room. Guests are policed and scrutinized no matter where they are. It is beyond uncomfortable. Futhermore, the room temperature could not be controlled by guests, and was uncomfortably warm, no matter the setting. This must be remedied. We would never recommend any Riu property for these same reasons, whether you are considering a stay in North America, Europe, or the Caribbean."

"Family travel ,Clean room (perfect)"