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"The location of the hotel was excellent and easily the best part of the stay. It was close to everything we wanted to do, including the metro, Times Square, restaurants, and shows, which made getting around very convenient. The room itself was very clean and well maintained, and we appreciated the small touches like complimentary water bottles. We also had a nice view, which added to the overall comfort of the room. That said, despite the great location and cleanliness, I probably wouldn’t stay here again. The elevators were a major issue and really took away from the experience. There were four elevators total, but only two actually serviced the lobby. One elevator was out of order during our stay, and another only ran between reception on the 7th floor and the guest rooms. As a result, wait times were extremely long. We often stood waiting while elevators arrived already full and then continued on. We did eventually take the stairs a few times from the 10th floor down to the street, but the hotel goes from floor 7 to 30+ so that's not feasible for many. Additionally, a smaller but frustrating issue was that the shower soap in our room ran out and was never refilled, even after housekeeping visits. While not a dealbreaker on its own, combined with the elevator problems it added to the overall disappointment. Unfortunately, these issues overshadowed what could have otherwise been a very enjoyable stay, especially for the cost."

"They had amazing customer service! The rooms were clean and housekeeping did a great job every day. I highly recommend it to anyone looking to enjoy Times Square and having a nice restful place to come to after a long day of adventure."

"The sink in my room dripped all night and keep me up. Plus there was a loud argument between a couple in the middle of the night outside my room. I had trouble with the in room phone and couldn’t reach the front desk to get them to help out. I then left first thing in the morning "

"The hotel was nice. The staff was nice."

"Unfortunately, I really wanted to love this hotel. The lobby is absolutely stunning. Everyone working at the reception desk was kind, down-to-earth, and helpful. We had a late flight in so we arrived around 10 PM, and immediately went to Times Square to check it out. When we got back to the room, I noticed that after I had turned the heat on it still stayed at 63°. It was 40° outside, and the heat did not work. My daughter and I froze the first night. I thought it would be better the next morning, but the room did not get any warmer. I went to the front desk to tell them that the heat was broken and they wrote my room number on a sticky note and told me that maintenance would take a look at it. I did not have to be in the room just go on about my day and my vacation. When I checked back in the afternoon, I asked if anyone had been up to the room yet and they had no idea what I was talking about. So once again, I asked them to have maintenance take a look at the heat. When I got back later that evening, it was still at 63°. I went back down to the desk and asked for a new room. They were fully booked so they could not accommodate me. They told me to check back in the next morning for a new room and gave me a blanket, but I would have to wait until they were all cleaned. I also waited 30 minutes for a room key. I was promised a better room, that their bellhop staff would take care of our bags. None of this happened. By our 4th night and 3 rooms, we were finally accommodated."

"Booked connecting rooms and called three times before travel to ensure rooms would be connecting due to a need as caregiver for travel companion but on check in I was told I didnt book the rooms that connect. Moved to connecting rooms the next day however they were a downgraded room with no bottled water, coffee maker, or frig. Unable to change thermostat. Rooms too warm. Hairs in both showers. Hotel website lists a restaurant on site however it has been closed for a year. No offer of a partial refund or any compensation for their issues. Would not recommend."

"las habitaciones sucias, el gimnasio muy sucio, duramos 50 minutos haciendo el check OUT... todo muy sucio y desorganizado."

"Do the price the room was good. One complaint was we could not get the water hot, only warm. After a long day on my feet it was a bummer to not have a hot shower waiting."

"Everything was great. Would definitely return."