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"Midnight staff was trash. Never had clean towels. Had to go to Walmart and buy my own towels"

"👍"

"Much of the staff was better than one could expect. One lady who worked at the front desk Wednesday morning was a little rude to my wife when we were asking about a cart to haul our luggage out on. The back doors were locked and the cart was just outside of those doors. We just wanted to know if there was another cart which was not locked up. The lady told my wife, "They're right there. Do you see any others? I don't." To be honest, my wife doesn't get snippy with people. I, however, let the...

"Pleasant stay. Staff was professional. Beautiful facility. We will return."

"The hotel is in the heart of the downtown and is easily accessible to all the restaurants, cloud gate, and other attractions. Best of all, the staff is amazing and friendly starting from front desk to room service. They made my stay a very pleasant one. The only thing that was missing in the room is a comfortable couch. I wish they gave a mini couch/table or something instead of chair/table to sit and eat comfortably but that’s not biggie! Love it! Thank You Hyatt!! I would surely recommend...

"Great !"

"There is no outside space. No patios no outside area to sit under the sun. I knew this going into it, but I really appreciate it once it was a beautiful day and I couldn’t go outside."

"This is a very old hotel. Very well kept. Beautiful. Lots of history. So many celebs performed in the Empire Room. They have a very large lobby bar. Kind staff. Nearby restaurants all around. Location is easy to get around town 18 min walk to anything."

"Breakfast was great!"

"Excelente ubicación para conocer todos los puntos turísticos de Chicago, el personal fue muy amable y atento y la habitación muy limpia y confortable."

"great"

"Great stay and staff"

"Everything"

"Starbucks in lobby. Doorman to get you a cab. Excellent restaurant. Indoor and outdoor pool. Wonderful property!"

"Parking across the street very sketchy area. $65 a night for nothing. Air in the hotel sticky and muggy mixed with freshly painted walls as if they paint to cover the dirt. Attitudes of employees not pleasant or helpful. Lady next to me was locked out of her room with no one helping because the sensor on the doors are broken. I had to switch my room and wait 20 minutes to get that. Awful do not stay here."

"the council drained the sewage in late 11pm, and continued for around one hour, which was really aloud, affecting sleeping"

"Bathroom was dirty. Very loud people above us. No pen in room. Uncomfortable bed."

"Cleanliness and breakfast, however room service is poor."