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"Found random pills on the floor but everything else was cool"

"Clean room"

"Clean room , hotel was absolutely beautiful! Location wise it is a little crowded and traffic was a little frustrating but that’s to be expected as we visited for valentine’s day."

"The customer service was commendable, from the front desk attendant to the housekeeping staff. The room was very clean and the aesthetically appealing. Me and my husband will be returning to enjoy the spa."

"Everything was great!"

"The room was clean, the staff at check in was great. The lobby amenities were good. Having a water refill station with still and sparkling water was clutch. Location is amazing! Will return. "

"Friendly staff"

"Very nice staff!"

"Great"

"Yes spotless and roomy will definitely go again "

"The overall experience of the hotel was absolutely amazing!"

"The only disappointment was the very basic lobby…the room was spacious and perfect. Love that they have queen not double beds. Definitely the best breakfast I’ve ever seen at a hotel! Sausage, cheese omelettes, and delicious roasted potatoes. My daughter made herself an incredible waffle creation, there were muffins and scones, fruit, hard boiled eggs, juices, I loved the oatmeal station, there was also cereal. It’s so close to the Monroe blue line station, which was super convenient getting to...

"The room was great and had a view over Grant Park. All the staff was courteous and helpful. The location is perfect if you want to site see. All within walking distance of the museums, the bean and navy pier. "

"Everything was clean and neat. "

"Beautiful rooms. Great staff. "

"Very hospitable and accommodating for all needs"

"It was my son's birthday and the staff was extra kind. We loved the room with the view. The only bummer was that the hot tub wasn't working in February 2026 and the pool was cold. We did like playing in the game room and the proximity to the art museums."

"Nice room and cool places to walk to "

"The room was great and clean , there was a toilet issue but the staff members gladly were readily available to fix it all ! The amenities including the hot tub, and pool as well as the in room service breakfast was 5/5 . Would absolutely stay here again ."

"Fantastic shower!"