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"We booked here b/c my daughter's flight was canceled at midnight after sitting in the airport all day and night. They advertised that there was an airport shuttle. WRONG! She had to take an Uber. Shuttle driver was sick. Exhausted and very annoyed, she gets to hotel and goes to her room, opens the door, only to see a man standing in his underwear. The room already had an occupant. She was embarrassed and horrified (21 years old). Front desk gave her a new room. Room was fine and seemed...

"Excelente lugar "

"YES"

"This was by far one of the worst hotel experiences of my life. The property condition is dated and not aligned with the photos. The towels had visible stains on them. The coffee maker has and old and used pod in it. The bathtub was clogged then my room wasn’t cleaned on a two night stay. I’d highly recommend any travels to avoid this property at all cost. Then to charge a destination fee of $25 per day but run out of food choices a breakfast is incredibly. Id describe this as a historic...

"Excelente estadía, buena ubicación "

"The room was clean and staff was nice. We got in late and they allowed us to check in later because of this. Our bathroom was clean however the shelf to hold our soaps were falling apart so we had our soaps on the floor. The extra showerhead also did not work. We got a balcony room and was disappointed that there was not a place to sit outside to enjoy the nice weather and the sounds of the city. The last thing we had an issue with was how heavy the doors are so when others would come back to...

"Stayed here with my granddaughter for our Chicago fun day. The location was perfect for shopping and eating. Lots of good inexpensive parking nearby. The staff was top notch. The hotel feels updated and rooms are great with good views. Bar area is very nice also and lots of casual seating while waiting and lounging. Would definitely stay here again. Bonus for our trip was an indoor pool. "

"The staff at the Pendry are top notch. We arrived early and just wanted to drop our bags off, but the staff was able to check us in several hours early. Upon learning it was my birthday, the bell hop brought me a glass of wine from the bar and later, the staff sent up a bottle of prosecco and birthday cupcakes. Our room "

"Staff was friendly and knowledgeable. Check in was extremely fast. Room was clean and everything was in good condition. Breakfast was great! The only tiny thing I could complain about was the beds being full-size instead of queen-size, but I knew that going in - it just would have been a better night’s sleep with that extra bed space!"

"I really loved this hotel. Stayed on the 32nd floor and had a corner room. Overall experience 10/10"

" Ottimo hotel, in pieno centro a Chicago, molto pulito e con personale qualificato e disponibile. Ottima la palestra e il ristorante al piano terra dove il personale era super! Ottimo il personale delle pulizie. Giudizio complessivo molto buono!"

"Everything and everyone was perfect. "

"Great location and converted old Virgin Hotel. Room was fine and hotel basics were fine. There wasn’t any room service daily or for my 3 night stay. There was a strike for housekeepers and they were LOUD out front everyday. Not sure what the hotel fee was for on top of Expedia hotel charge was for, they gave me 2 waters the first day and that was it. They also upsell their vacation club/time share a lot, kinda odd."

"The hotel is beautiful. The room was clean and furnishings newer. There are a lot of rooms so you could be placed far away from the elevator. For us that was not an issue but I could see it being so for others. "

"Breakfast buffet was excellent! "

"Great stay"

"Breakfast was so good! Staff was very friendly!"

"Super Cleaning great location would definitely stay again!"