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"Nice friendly staff, however the cleanliness of the property was not good. The first room I was given had a large stain on the carpet. The carpets in the hallways are also covered in stains. They really need to replace the carpets. Parking was always available and the location was good, very central to the lower North Shire which I needed."

"Great place to stay"

"What an awesome hotel. Great location. Easy to access public transport. Hosts were super friendly and lovely! Was super clean and tidy."

"everything was great"

"Recommend"

"This was our second stay at the Emerald Inn. We stayed last year and liked it so much that we booked again for December, but in the meantime needed a last-minute trip and decided to try them again — glad we were able to get a room. It didn’t disappoint. The room was clean and comfortable. A little kitchenette is a great bonus even though we didn’t use it, and having a coffee press in the room was a huge plus. Free laundry facilities on-site with flexible hours were also a big bonus. The location...

"Great location, comfy beds and fantastic place to stay."

"I reserved a deluxe room, but what I got was a small room with a double and single bed, there was no handle on the bathroom door and when the shower was on, there was a huge puddle on the floor, Servicing the room is just pull the sheets up, no stock up of anything. What you see on the website is not what you get"

"We mistakenly booked this room for the wrong night, left without a room for the night and left $180 down. Staff were not helpful."

"Very basic room, smells like has been shut up for sometime., cupboards could do with a wipe down and floor needed a vacuum."

"Really nice rooms with comfortable beds, perfect for families + great location"

"Great property, rooms, and staff. Only improvement is better WiFi required, signal too weak to use in some rooms."

"Great place to stay close to the Cit. comfortable, clean and affordable"

"Parking and I felt safe"

"Staff were helpful, and very accommodating of our later arrival. Room was as expected for the price we paid. Only thing that wasn't great was the lack of ventilation in the bathroom, the entire bathroom was dripping wet after using the shower which left us having to use our towels to dry the floor, meaning we needed more towels and couldn't help with the environmental notice. Otherwise it was what we needed to rest our head at the end of each day for our short trip."

"Room was nice and clean. Staff wasn't very helpful. After trying to reach them and them telling me my credit card was declined without telling me they don't accept my credit card. I requested to talk someone I person. Someone popped out of the building after telling me the check in was remote check in. I had to pay a deposit and I was told that my deposit will be paid back within couple of days of check out. There was no instructions about the tv and wifi connection. No instructions on near...

"Excellent room, super clean and lots of ammenities like a washer and dryer, iron and ironing board etc. Very happy and will stay again."