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"This hotel truly felt like a five-star home. From the moment I arrived, the service was impeccable. Although the parking entrance is a bit tricky to find, the staff at the main entrance were incredibly helpful, guiding me to the designated lot and immediately assisting with my luggage. The check-in process was seamless and efficient. The Onsen Experience: Located in a renowned hot spring area, this hotel’s onsen facilities are second to none. They cater to everyone’s needs, including lower-temperature baths for those with high blood pressure, and both indoor and outdoor options. I was particularly impressed by the impeccable cleanliness—I didn’t see a single stray hair on the floor as staff were constantly cleaning. They also provide high-quality, complimentary toiletries and skincare products that were so good I ended up buying some at the hotel shop. Room & Comfort: I stayed in a Western-style room which was spotless and well-organized. The view of the snow-capped mountains from the window was breathtaking. It was a very restful stay, and I loved the convenience of being able to walk around the hotel comfortably in the provided yukata. Dining & Location: The breakfast buffet was incredible, with an extensive variety of exquisite dishes—there were so many options I couldn't even try them all! The location is also perfect, just a short walk to the famous Jigokudani (Hell Valley) and the local shopping street."

"A fabulous spot to unwind."

"Had the best stay! Will be back!"

"The rooms were nice and spacious. The view from ours was great! Staff very friendly and welcoming. The only complaint on my end was the buffet wasn’t anything to write home about in comparison to other hotels we stayed in throughout Japan. "

"Great"

"Super view! "

"Surprisingly good. I was a bit worried when reading google review, turns out this hotel became my favourite spot for the whole trip. The Onsen and food are just perfect. Onsen area is well maintained, variety of choices and clean water. Food is in room service, so you can take the time to enjoy without any distractions. Only thing is that my room is close to the elevator, but it’s quiet in general. "

"The room was very spacious and clean, but one thing I didn't enjoy was the smel of bug killer spray. I think I wasn't lucky. I'm sure the room usually doesn't smel. The food was amazing. "

"Property need to go through some upgrades. Stay at room 346 for 3 nights. Room ceiling has dust and moulds around washing sink. It is also noisy in the middle of the night can hear noise , push/dragging if furniture sound coming from the dining area cause room is directly above it. Bed sheets has holes too , lol. Onsen is nice however the drying/ beauty area has 2 hair dryer not in working condition. May not be worth the $ . "