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"Serene environment "

"Our stay at Serena Bay was absolutely outstanding from start to finish. The service was exceptional — truly a 10/10 experience thanks to the warm, attentive, and professional staff who made us feel welcome every single day. We stayed for 8 days in a beautiful room overlooking the beach, and waking up to that stunning view every morning was unforgettable. The food was fantastic across both restaurants — delicious, fresh, and beautifully presented. One of the highlights was the daily afternoon...

""Yes, the room was spotless. Housekeepers Clinton and Mohamed were very polite and provided excellent customer service. They cleaned our room and offered outstanding service." "

"Toller Aufenthalt mit einem besonderem Flair! Die Zimmer könnten etwas smarter sein, mehr Stauraum, Kleiderbügel, Kühlschrank, Föhn, etc. Wären nett gewesen. Auch schade, dass Wasser nur teuer erworben werden kann undnin der Nähr kein Supermarkt war. Aber der Service, das Restaurant und das Ambietente haben alles wieder weg gemacht. Wir haben unseren Aufenthalt sehr genossen."

"From the moment we arrived at Diani Reef Beach Resort & Spa, the staff made us feel genuinely welcome and looked after. Every member of the team was warm, attentive and incredibly professional – nothing was ever too much trouble. What stood out most for us was how personal the service felt: friendly smiles, remembering our preferences, and always checking that we were comfortable and enjoying our stay. They created a relaxed, homely atmosphere while still being very efficient. The room was...

"Vi bor alltid på det här hotellet när vi kommer till Mombasa. Trevlig personal och bra service"

"Staff, Rooms, Beach, view, value 10/10, "

"The cleanliness of the beach"

"Great service, the place really pays attention to the finer details. Prideinn Paradise is very well maintained and helpfull staff everywhere ready to help you :-) "

"Excellent and friendly staff. Clean room, modern in the block we stayed in. Large 4 pools, 3 restaurants. Nice beach area . "

"The rooms were very clean, the staff was very friendly. I did have to ask a 2nd time for an iron but other than that everything was phenomenal!! It is also important to know that this particular property is alcohol free (there is no bar on the HOTEL premises). However if you walk to the beach, there is a bar/restaurant there. I will be coming back to this property AGAIN "

"Amazing space, direct beach access. The staff made the difference and big s/o to Elizabeth who was outstanding "