2/10 แย่มาก
OSCAR
เดินทางเป็นกลุ่ม
7 พ.ย. 2025
ไม่ชื่นชอบ: ความสะอาด
We arrive to our room and noticed it wasn’t the correct room. We tried to find the receptionist but they had gone on a break. Over the last hour I went downstairs to check if the receptionist returned with no luck. In the meantime I am using the chat feature on the app. No help whatsoever. Poor customer service. They had me on hold for over an hour, only to say there were no king size beds available. I contacted Expedia for some help to obtain a refund and the hotel denied the refund and because of expedias refund policy, I couldn’t get my money back. We left the hotel and stayed elsewhere and Expedia continued to attempt to get our refund. I finally got through the hotel and they offered us a refund for the days we did not stay and only charged us for one night, but they also charged us for the upgraded room and when I asked about that they never responded. Do not stay here. Absolutely terrible experience. Uncomfortable bed and uncomfortable space for that queen room I was in.
OSCAR
เข้าพัก 4 คืน, ตุลาคม 2025
