บริเวณภายนอก

รีวิว เรดรูฟอินน์ เคนเนอร์ - สนามบินนิวออร์ลีนส์ นอร์ทอีสต์

2 out of 5

รีวิว

5.4
คะแนน 10 - ดีเลิศ 61 จาก 340 รีวิว" "
คะแนน 8 - ดี 53 จาก 340 รีวิว" "
คะแนน 6 - พอใช้ 41 จาก 340 รีวิว" "
คะแนน 4 - แย่ 60 จาก 340 รีวิว" "
คะแนน 2 - แย่มาก 125 จาก 340 รีวิว" "

5.0/10

ความสะอาด

6.2/10

พนักงานและบริการ

4.8/10

สิ่งอำนวยความสะดวก

4.6/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

5.0/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

2/10 แย่มาก

Dayner

Me robaron
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Carla RediResponse Specialist วันที่ 25 เม.ย. 2024
Estimado Dayner,Gracias por tomarse el tiempo para contarnos sobre su experiencia en el Red Roof Inn Kenner – New Orleans Airport NE. Me desanima oír hablar de la situación poco ideal que mencionaste. Sin duda, comunicaré esto a la propiedad en un esfuerzo por abordar su inquietud. En Red Roof apreciamos su negocio y realmente valoramos sus comentarios.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 ดีเลิศ

Tamika

เข้าพัก 1 คืน, เมษายน 2024

8/10 ดี

Gustave

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Facility: everything worked, though plain to threadworn. Easy access from both Vets and Williams, adequate parking. Save, single entrance through lobby. Moderate noise from aircraft, traffic, city sounds, and guests on balcony. Service good except soap & floor towel removed first night and not replaced. Soap replaced second night. For the price and location, better than I would expect.
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Toni-Ann RediResponse Specialist วันที่ 7 เม.ย. 2024
Hello Gustave,The staff and I at our Red Roof Inn Kenner - New Orleans Airport NE are pleased by your comments regarding the accessibility of our hotel, the adequate parking and our pricing. However, you've also indicated that there were noise disturbances that hindered your stay, alongside limited towels and soap. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will choose to stay with us again, for us to improve the quality of our services.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 ดีเลิศ

Marcus

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Quiet area and the front desk staff are really nice people
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Toni-Ann RediResponse Specialist วันที่ 7 เม.ย. 2024
Hello Marcus,The staff and I at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE are elated to see that the service that was provided and the quiet atmosphere of our hotel were the highlights of your stay with us. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

2/10 แย่มาก

Jett

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Booked for two of my employees and the place was so dirty and sketchy they refused to stay there.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Xao RediResponse Specialist วันที่ 22 มี.ค. 2024
Thanks for sharing your feedback with us, Jett. The team at our Red Roof Inn Kenner – New Orleans Airport NE was saddened to see that we failed to provide your employees with a satisfactory stay. You stated that your employees called our location dirty and sketchy, which made them refuse to stay with us. As such, this may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

4/10 แย่

Carlos

ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
Try to avoid
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Carla RediResponse Specialist วันที่ 17 มี.ค. 2024
Dear Carlos,Thank you for taking the time to tell us about your experience at the Red Roof Inn Kenner – New Orleans Airport NE. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five star experience and it is disheartening to know that this was not the impression we left you with. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 แย่มาก

Luis

ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Awful place.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก LaTunde RediResponse Specialist วันที่ 14 มี.ค. 2024
Dear Luis,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the place. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 แย่มาก

Monya

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I did not stay due to filthy room. They refused refund. Did not offer a clean room, new towels, sheets or anything
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก LaTunde RediResponse Specialist วันที่ 8 มี.ค. 2024
Dear Monya,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE. At Red Roof it's good to know that you made us your choice of stay. However, you mentioned that you were unsatisfied with the cleanliness of the room, having no new towels and all the other concerns that you mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 แย่มาก

Romon

เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Olivia RediResponse Specialist วันที่ 23 มี.ค. 2024
Hello Romon, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 พอใช้

James

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Friendly staff,good rates. Only issue was that the Lobby smelled like it was mopped with old stagnant mop water
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Carla RediResponse Specialist วันที่ 21 ก.พ. 2024
Dear James, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kenner – New Orleans Airport NE. I am glad to read that you were pleased with the friendliness of the staff and the value to price ratio. However, I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the odor of the lobby not being to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 ดีเลิศ

Charlie, Daytona Beach

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
The house keeping staff was amazing! Our room was very clean and house keeping was prompt every morning with room service. No breakfast was provided at the hotel. Small hot water heater, so no long showers.
เข้าพัก 7 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก OnielRediresponse Specialist วันที่ 17 ก.พ. 2024
Hi Charlie,Thank you for taking the time to write a review of your stay at the Red Roof Inn Kenner – New Orleans Airport NE. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our services. Relative to breakfast, at this particular location we do not offer breakfast, however, we do have restaurants that are within walking distance from our property which I think you'd take liking to. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

4/10 แย่

Stacy

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
My room was filthy and disgusting, the ax/heat unit didn’t function correctly, I literally had 4 minutes of hot water to shower, sheets were stained and had burn holes, fridge would not cool, the the pillow were dingy, the walls were disgusting and dirty, I only had one set of towels, the in room coffee maker had nothing to go with it, there was no jacuzzi on property, the pool was nasty. I booked two rooms for two nights and both were just gross but we were there for Mardi gra and pickings were slim, I definitely regret spending the 500 plus dollars on those rooms and the lobby smelled like sewage. Just terrible, the staff was nice but wasn’t very accommodating. We ended up purchasing sheets and blankets, pillows and towels, and I wiped things down, not to mention the huge gaps around the door. I wish I could post pictures.
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Kerry-Lee RediResponse Specialist วันที่ 16 ก.พ. 2024
Dear Stacy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE. While you mentioned our staff was nice, we apologize for the unhappy experience you described. You indicated that you were dissatisfied with the lack of cleanliness, the stained sheets, the faulty fridge and other listed concerns. Our team is committed to satisfying our guests, so your comments will be taken into consideration. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Red Roof Management

2/10 แย่มาก

Kelli

เดินทางกับครอบครัว
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
There were roaches in the room and when we told the desk all they said was we will come clean for you.. and unfortunately since I had already paid in full I had no choice but to be stuck there. Worse stay ever they didn’t even offer to change rooms, no discount or nothing said the only thing they could do was clean
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Kerry-Lee RediResponse Specialist วันที่ 14 ก.พ. 2024
Dear Kelli, The team at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE- I-95 found it saddening to know that your stay was not as ideal, as reflected in your 1/5 score. You made mention of the pest situation you reportedly encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management

4/10 แย่

Stacy

ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
การตอบกลับจาก Kerry-Lee RediResponse Specialist วันที่ 14 ก.พ. 2024
Dear Stacy, We at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE are saddened to have earned your low scoring of 2/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

4/10 แย่

Ramon, Daly City

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Kerry-Lee RediResponse Specialist วันที่ 13 ก.พ. 2024
Hello Ramon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 แย่มาก

Robbin

ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
I wouldn't stay there for many reasons.
They need to ensure the guest safety. the building should be secured and not easily accessible to anyone off the street. It smells funny. The environment does not feel safe for female travelers. They did return my money after I saw the room and the hallways and didnt feel safe, but I still had to pay them for a night EVEN THOUGH I was just there 5 MINUTES TOTAL! I don't think its fair to pay for a hotel with misleading advertisement, and I AM PISSED AT HOTELS.COM because you all, ARE NOT MAKING SURE THESE HOTELS ARE ACCURATE WHEN LISTING THEIR PROPERTIES AND WHAT THE ROOMS LOOK LIKE NOR THE SAFETY OF THE PREMISES OF THE HOTELS YOU LIST. You are not serving the people using this site. ALL HOTELS ON THIS SITE NEED REAL TIME CONSTANT UPDATED REVIEWS. If the hotel gets less than 4 stars, DO NOT LIST IT ON YOUR SITE!! Thanks!
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Kerry-Lee RediResponse Specialist วันที่ 4 ก.พ. 2024
Hello Robbin, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE. In response to the hindrances highlighted we sincerely apologize for the less-than-ideal experience which resulted in a 2/10 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Red Roof Management

10/10 ดีเลิศ

Sharen

เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Olivia RediResponse Specialist วันที่ 23 มี.ค. 2024
Hello Sharen, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 ดีเลิศ

Kristen

ชื่นชอบ: พนักงานและบริการ
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Recordo Rediresponse Specialist วันที่ 10 ม.ค. 2024
Hello Kristen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 ดีเลิศ

Becky

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Antonio,RediResponse Specialist วันที่ 8 ม.ค. 2024
Hello Becky, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 แย่

Abel, Reynosa

ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Chevanese RediResponse Specialist วันที่ 11 ม.ค. 2024
Thank you, Abel, for rating your recent stay at the Red Roof Inn Kenner – New Orleans Airport NE. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 แย่

Ronald

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
This was my first time staying at a Red Roof Inn. This property is close to airport but is dirty and in an unsafe area. The lobby had a terrible smell and the rooms were unclean. I took a shower and the water was discolored. I would spend the extra money and stay somewhere else.
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Chevanese RediResponse Specialist วันที่ 4 ม.ค. 2024
Thank you, Ronald, for taking the time to write a review of your stay at the Red Roof Inn Kenner – New Orleans Airport NE. I'm happy to hear that our property was conveniently located close to the airport; however, you mentioned that it was uncleaned and in an unsafe area. You also stated that the lobby had an unpleasant odor and the water in the shower was discolored. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. The safety and comfort of our guests are our top priorities, and we take cleanliness and maintenance seriously. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 แย่มาก

Marco

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Se canceló la reservación de 3 habitaciones y se subió el precio en un 50% por ciento …. Baño quebrado, instalaciones sucias
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Carla RediResponse Specialist วันที่ 3 ม.ค. 2024
Estimado Marco,Gracias por tomarse el tiempo para compartir sus comentarios honestos sobre su experiencia en el Red Roof Inn Kenner – New Orleans Airport NE. Lamento cualquier inconveniente que haya experimentado debido a la cancelación de su reserva; Permítame expresarle mis más sinceras disculpas. También mencionaste que el baño estaba roto y las instalaciones carecían de limpieza. Compartiré sus comentarios con la gerencia para asegurarme de que se aborden sus inquietudes. En Red Roof trabajamos continuamente para mejorar nuestro hotel, por lo que realmente agradezco que nos brinde sus comentarios.Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle la gran experiencia en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 ดี

Katshia

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Carla RediResponse Specialist วันที่ 2 ม.ค. 2024
Hello Katshia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 แย่มาก

Michael

ไม่ชื่นชอบ: ความสะอาด

10/10 ดีเลิศ

Corey

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Carla RediResponse Specialist วันที่ 2 ม.ค. 2024
Hello Corey, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 แย่มาก

JEFFREY

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Lobby smelled of urine
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Nishaye RediResponse Specialist วันที่ 1 ม.ค. 2024
Hello Jeffrey,Thank you for sharing your feedback with us from your recent visit at our hotel Red Roof Inn Kenner – New Orleans Airport NE. I'm saddened to read that you weren't pleased with the odor of the lobby. Please accept our sincerest apologies. Your feedback is important to us and your comments will be shared with our Red Roof management team in an effort to address your concerns where necessary.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 ดี

Johnny César

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Nishaye RediResponse Specialist วันที่ 1 ม.ค. 2024
Hello Johnny,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 ดี

Katshia

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 30 ธ.ค. 2023
Hello Katshia,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 แย่มาก

Keeva

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Roaches will come out when turn off the lights
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Chirell RediResponse Specialist วันที่ 28 ธ.ค. 2023
Dear Keeva,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kenner – New Orleans Airport NE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; prompting your 1/5 score. You indicated that you were unsatisfied with the pest you reported. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

2/10 แย่มาก

MELVAIN

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Stay away.
Listing promised a pool and hot tub (both were unheated and closed), and a breakfast... not available.
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Dannielle Rediresponse Specialist วันที่ 22 พ.ย. 2023
Dear Melvain,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the pool and dining area being closed. In regards to breakfast, it is not an offered amenity at our location. However, we are located within close proximity to restaurants you are able to enjoy. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We appreciate your comments and will certainly take them into consideration for future improvements.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

8/10 ดี

Clint

เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Olivia RediResponse Specialist วันที่ 6 ธ.ค. 2023
Thank you, Clint, for taking a moment to complete our survey. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I appreciate your 4/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 แย่มาก

Rosa

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Oshane RediResponse Specialist วันที่ 12 พ.ย. 2023
Hello Rosa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 แย่มาก

Janice

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Oshane RediResponse Specialist วันที่ 4 พ.ย. 2023
Hello Janice, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 แย่มาก

Calvin

เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Linton Red Roof Management RediResponse Specialist วันที่ 3 พ.ย. 2023
Hello Calvin,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 ดีเลิศ

william

เดินทางเพื่อธุรกิจ
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Toni-Ann RediResponse Specialist วันที่ 29 ต.ค. 2023
Hello William,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 พอใช้

Twila

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: พนักงานและบริการ
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Oshane RediResponse Specialist วันที่ 27 ต.ค. 2023
Hello Twila, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 พอใช้

Coy

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Recordo Rediresponse Specialist วันที่ 18 ต.ค. 2023
Hello Coy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 ดี

Jorge

เดินทางกับคู่รัก
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
poor lighting
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Antonio,RediResponse Specialist วันที่ 8 ต.ค. 2023
Dear Jorge,Thank you for taking the time to tell us about your experience at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as poor lighting.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 แย่มาก

Keeva

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Was in one room in the refrigerator was not working . Move me to room 134 at 2am the Roaches came out . This was one of my favorite place to go but my last 3 room have been so bad .i pray i never have to go back
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Sharma RediResponse Specialist วันที่ 2 ต.ค. 2023
Hello Keeva, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 ดีเลิศ

Kilian

เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Recordo Rediresponse Specialist วันที่ 11 ต.ค. 2023
Hello Kilian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KENNER - NEW ORLEANS AIRPORT NE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 แย่มาก

Keeva

เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Recordo Rediresponse Specialist วันที่ 11 ต.ค. 2023
Hello Keeva, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 แย่มาก

Hildegard

ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Chevanese RediResponse Specialist วันที่ 9 ก.ย. 2023
Hello Hildegard, Thank you for taking a moment to complete our survey following your stay at the Red Roof Inn Kenner – New Orleans Airport NE. It upsets me to know we let you down. I am sorry for your experience prompting a 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof Management RediResponse Specialist

2/10 แย่มาก

Koleti

เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Olivia RediResponse Specialist วันที่ 25 ก.ย. 2023
Hello Koleti, The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 แย่

ผู้เข้าพักจริง

ไม่ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Linton Rediresponse Specialist วันที่ 4 ก.ย. 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kenner – New Orleans Airport NE and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

10/10 ดีเลิศ

Reina

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I demiss breakfast
เข้าพัก 5 คืน, กรกฎาคม 2023
การตอบกลับจาก Chevanese RediResponse Specialist วันที่ 18 ส.ค. 2023
Hello Reina,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kenner - New Orleans Airport NE and I appreciate your positive rating. However, I am disappointed to hear you dismissed breakfast. Nevertheless, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 แย่มาก

Kenyatta

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Horrible experience I arrived to check in received the key proceeded to go to the room and was immediately approached by 2 men trying to sell narcotics. I felt afraid for my life. Environment was very worn dirty and unsafe. I proceeded expeditiously to the front desk and return the key. The area of the room and poor lock on the door wasn’t up to part. I wouldn’t recommend this property
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Linton Rediresponse Specialist วันที่ 5 ส.ค. 2023
Dear Kenyatta,We are sorry to hear your recent experience at the Red Roof Inn Kenner - New Orleans Airport NE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRediresponse Specialist

8/10 ดี

Haley

ชื่นชอบ: พนักงานและบริการ
Easy checkin just not the cleanliness
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Chevanese RediResponse Specialist วันที่ 2 ส.ค. 2023
Dear Haley, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kenner - New Orleans Airport NE. We appreciate your 4/5 score and are happy to hear that your check-in process was easy. However, I am sorry to hear the cleanliness of our facilities didn't met your expectations. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof Management RediResponse Specialist

8/10 ดี

KiJuana

เดินทางกับสัตว์เลี้ยง, เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
Enjoied my stay.
เข้าพัก 3 คืน, กรกฎาคม 2023
การตอบกลับจาก Antonio,RediResponse Specialist วันที่ 18 ก.ค. 2023
Dear KiJuana,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at theRED ROOF INN KENNER - NEW ORLEANS AIRPORT NE . It’s great to hear that you enjoyed your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

10/10 ดีเลิศ

Cecilia

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
La propiedad es tranquila y agradable solo que tienen que mejorar un poco sus instalaciones
เข้าพัก 2 คืน, มิถุนายน 2023
การตอบกลับจาก Devorine RediResponse Specialist วันที่ 22 มิ.ย. 2023
Estimada Cecilia,Gracias por su reciente revisión de su estadía en Red Roof Inn Kenner - New Orleans Airport NE. Es genial saber que encontró nuestra propiedad tranquila y agradable; sin embargo, veo su preocupación con respecto a la mejora de nuestras instalaciones. Los comentarios de nuestros huéspedes siempre son bienvenidos y sus comentarios se tendrán en cuenta a medida que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias nuevamente por compartir sus comentarios con nosotros. Esperamos recibirlo nuevamente en el futuro.Atentamente,Devorine RediEspecialista en respuestas

4/10 แย่

Loyd

ไม่ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Room very plain. Door had air/light gaps around frame. Bathroom door had large crack like someone had kicked open. Room was next busy noisy highway and near airport with planes landing into the night. The worst motel stay in over 20 yrs. Virtually no sleep for the night. The inside of the bathroom was the only nice part of the room; clean and well appointed.
เข้าพัก 1 คืน, พฤษภาคม 2023