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"😊"

"Ok"

"My room was changed twice. Firstly the washroom drain was making a noise. In the second room, shower water was not draining as the tiling was not quiet correct. We were then uograded to the 8th floor, which was fine. The hotel looked a bit outdated and could do with some renovation and updating. However, the staff afe very friendly and accommodating. They listened to our greviences and acted quickly to move us to other rooms as required. Good job. "

"I wish we could have gotten the spa service which wasn't available because no appointment was a available. Otherwise everything else was just phenomenal. "

"CHECKING IN PROCESS IS TOO LONG"

"My girlfriends and I were first given rooms on 5th floor! When we stepped out of the elevator experiences a musty smell which comes from water damage ! Same with the room too ! Ridiculous! We were moved to different floor ! The building from outside also looks like a dump ! After experiencing Shangri-La in Bangalore, and in Singapore, this property was a let down !"

"We loved this hotel! Gorgeous property, lots to do, and a friendly staff."

"Excellent stay, great staff very courteous and interactive. Spoiled us totally especially at breakfast!!"

"This has always been one of our favourite hotels in the world. It’s ornate and gorgeous with incredible service. But…on this occasion we found the bed very firm. The staff bent over backwards to rectify the situation. The Qube restaurant is fabulous. Such a beautiful setting with delicious food and service. We did half board and had delicious dinners here as well. One other glitch this time, we needed an extra night and were quoted an outrageous price. At the last moment, as we were checking out, the management offered us the room at the same rate as the previous nights but by then we had booked rooms at the Oberoi. There’s a lot of competition between the Leela and the Oberoi and on this occasion the Oberoi won. "