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"Check-in staff was unexperienced and couldn't find my reservation for quite some time. Had to seek help from other staff. So spent quite long at check-in. Otherwise in general the hotel is fine."

"The cleanliness of the room exceeded expectations. The furniture and bathroom facilities are all very clean, with no hygiene dead ends. The hotel's service attitude is also very good, and the staff are all friendly and can take the initiative to help. The transportation is also convenient, and it's easy to take a taxi or public transportation."

"Clean room , Staff were polite and excellent, expecially Liya , Harper and Ben."

"房間整潔，服務及禮貌非常良好。"

"We visited a number of the top 5 star, all are very high standard with competition driving very high standards, this hotel in my opinion is the best all around hotel in Shenzhen, perfect location with bay/sea views, next to shopping Mali with many restaurants and shops to choose. An excellent hotel in all areas and will stay there again on my return to Shenzhen "

"Nice "