JEN Shenzhen Qianhai By Shangri-La combines upscale amenities with modern comfort. Travelers unwind in the sauna or take refreshing dips in either pool. The property features two bars and an on-site coffee shop, with free WiFi keeping everyone connected throughout their stay.
Check-in start time: 2:00 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for HKD 260 per night.
Cots (infant beds) are not available
Payment types at the property
Important information
Optional extras
Fee for buffet breakfast: from approximately HKD 170 for adults and from HKD 85 for children
Rollaway bed fee: HKD 260 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
The seasonal pool will be open from April to December
Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
National rating
Property class, provided by our rating system, is based on property type, amenities and services.
Frequently asked questions
Does JEN Shenzhen Qianhai By Shangri-La have a pool?
Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 6:00 AM to 10:00 PM.
How much does it cost to stay at JEN Shenzhen Qianhai By Shangri-La?
As of 20 May 2026, prices found for a 1-night stay for 2 adults at JEN Shenzhen Qianhai By Shangri-La on 31 May 2026 start from ฿3,262, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is JEN Shenzhen Qianhai By Shangri-La pet-friendly?
No, pets are not allowed at this property.
How much is parking at JEN Shenzhen Qianhai By Shangri-La?
Self-parking is free at this property.
What time is check-in at JEN Shenzhen Qianhai By Shangri-La?
Check-in start time: 2:00 PM; check-in end time: noon. Late check-in is available during limited hours.
What time is check-out at JEN Shenzhen Qianhai By Shangri-La?
Checkout is at noon.
Where is JEN Shenzhen Qianhai By Shangri-La located?
Located in Nanshan, this hotel is 1.8 mi (3 km) from Xin'an Nantou Ancient City, and within 6 mi (10 km) of Shenzhen Bay Sports Center and Shekou Ferry Terminal. Shenzhen Bay Park and Window of the World are also within 9 mi (15 km). Menghai Station is 6 minutes by foot and Qianwan Station is 6 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Amazing stay! I was particularly impressed by the massive fitness area. I loved it as I always needed to work out as my daily routine. The lobby smells nice too
Jen is a very new hotel and the environment was young and fresh compared with other hotels in Shenzhen.
It’s convenient to go to the shopping malls around
Staff are pretty new. We’ve asked is there direct access to the mall across the street to avoid walking on the roads with kids. They said no, but we find out there is one at the end. Check in process is pretty long and staff needs to ask their managers for the questions we ask.
New hotel, nice food at 5F, good spa and massage service, with huge gym room, but the so called luke warm water in the pool was cold.
Vivian
Stayed 2 nights in Jun 2024
Verified
6/10 Okay
Man Ting
7 Jul 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Hardware is good. Check in by 5 p. Room is not ready. Cleanliness is lacking. Staff need to be trained on their soft skills especially when you cater to family demographic Thanks
This hotel is very new, so all the amenities are new of course. The room is very clean, the view over the cargo port was nice. Staff are very friendly. They don’t provide toothbrushes, shavers etc anymore in the room due to the sustainability law in China, but you can ask them for it, they will still provide upon request.
The area at Qianhai is also new, very clean and very modern. Very different from other local area of China. It’s supposed to be a newly developed area for business hubs and higher end apartments. The hotel is very close to a nice waterfront, walkable distance, nice cool breeze.
There are also quite a few new malls within 10-20 mins walk.
Overall I enjoyed my stay here, reasonable price. I would come back again.