บังกะโลใน Nakuru

"Despite being told that my booking was guaranteed and that you withdrew monies from my account - on arrival I was told that Sunbird had no knowledge of the booking, were full and had no knowledge of Hotels.com. My husband and I were left without any accommodation in the vicinity because of the World Rally Championships. You failed to respond to emails and phone calls to date. And have not refunded my money"

"We had to leave and had to make a new reservation at a different hotel. We drove in and waited at the gate for 15 minutes and in pitch darkness before someone came to open the gate. The gate is almost a quarter mile away from the main buildings. We honked multiple times and I had to leave the safety of my car to knock at the gate. The room we were assigned was Dirty with falling window curtains. Water was shut off and we had to wait for them to run around to get it running. The toilet was dirty...