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Hotel Keyaki no Ki

3.0 star property
Mountain ski retreat with 2 restaurants and bar/lounge

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Photo gallery for Hotel Keyaki no Ki

Exterior
Exterior
Twin Room, Non Smoking | Free WiFi, bed sheets
Bar (on property)
Exterior

Popular amenities

  • Bar
  • Breakfast available
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Room options

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Showing 2 of 2 rooms

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking | Free WiFi, bed sheets

Twin Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
TV
Renovated in 2015
Private bathroom
Hairdryer
Shower/bath combination
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room up to 4 guests (Non-Smoking)

Family Room up to 4 guests (Non-Smoking) | Free WiFi, bed sheets

Family Room up to 4 guests (Non-Smoking)

Highlights

Air conditioning
Heating
Fridge
TV
Private bathroom
Hairdryer
Shower/bath combination
Electric kettle
  • 25 sq m
  • Sleeps 4
  • 4 Single Beds
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About the area

Map
4721 Hokujo Hakuba-mura, Kitaazumi-gun, Hakuba, Nagano-ken, 399-9301

What's nearby

  • Hakuba Valley Ski Area - 1 min walk - 0.0 km
  • Hakuba Happo-One Ski Area - 13 min walk - 1.1 km
  • Happo-one Adam Gondola - 15 min walk - 1.3 km
  • Happo One Sakka Ski Lift - 3 min drive - 2.0 km
  • Hakuba Iwatake Ski Resort - 3 min drive - 2.4 km

Getting around

  • Hakuba Station - 5 min drive

Restaurants

  • ‪日本料理雪 - ‬13 min walk
  • ‪アンクル スティーブンス - ‬18 min walk
  • ‪ももちゃんクレープ 八方本店 - ‬2 min drive
  • ‪まえだそば店 - ‬15 min walk
  • ‪Evergreen Outdoor Center - ‬3 min drive

About this property

Hotel Keyaki no Ki

Hotel near Hakuba Valley Ski Area
You can look forward to an arcade/games room, laundry facilities and a bar at Hotel Keyaki no Ki. Hit the slopes at this hotel, offering a free ski shuttle, ski passes and ski storage. Enjoy a meal at the two on-site restaurants. Guests can connect to free in-room WiFi.
Other perks include:
  • Free self-parking
  • Buffet breakfast (surcharge), a free local area shuttle and ping pong
  • Concierge services, a lift and a vending machine
Room features
All 80 rooms offer comforts such as air conditioning, in addition to amenities such as free WiFi.
Extra amenities include:
  • Bathrooms with shower/bath combinations and hairdryers
  • Fridges, electric kettles and heating

Languages

English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Free ski shuttle
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9 AM for a fee: JPY 1,000 per person
  • 2 restaurants
  • A bar/lounge

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Ski passes
  • Ski storage
  • Table tennis

Family friendly

  • Arcade/game room
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Living room

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • No housekeeping service
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Living room

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 3:00 PM - 10:00 AM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately JPY 1000.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Eaglemont Hakuba
Eaglemont Hotel
Eaglemont Hotel Hakuba
Hotel Keyaki no Ki Hakuba
Keyaki no Ki Hakuba
Keyaki no Ki
Hotel Keyaki no Ki Hotel
Hotel Keyaki no Ki Hakuba
Hotel Keyaki no Ki Hotel Hakuba

Frequently asked questions

Is Hotel Keyaki no Ki pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Keyaki no Ki?

Self-parking is free at this property.

What time is check-in at Hotel Keyaki no Ki?

Check-in start time: 3:00 PM; check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Keyaki no Ki?

Checkout is at 10 AM.

Where is Hotel Keyaki no Ki located?

Located near to the slopes, this Hakuba hotel is within 1 mile (2 km) of Hakuba Valley Ski Area and Hakuba Happo-One Ski Area, and is convenient for winter sports, such as skiing lessons. Hakuba Ski Jumping Stadium and Happo Information Center are also within 15 minutes.

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Hotel Keyaki no Ki Reviews

Reviews

6.6
Rating 10 - Excellent. 4 out of 23 reviews
Rating 8 - Good. 7 out of 23 reviews
Rating 6 - Okay. 6 out of 23 reviews
Rating 4 - Poor. 3 out of 23 reviews
Rating 2 - Terrible. 3 out of 23 reviews

6.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

5.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

Superb location and price
Stayed 2 nights in Feb 2024

6/10 Okay

Stephen

Liked: Cleanliness
Disliked: Amenities
If your a skier this place is too far out of town unless you have your own transporttransport
Stayed 8 nights in Feb 2025

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
This place is perfect. The property is great. Location is unreal. We walked to ski, to dine and to Lawson. The shuttles are super convenient and chill. The breakfast is great. Drying room is tip top. And the Onsen!!!! Wow. I plan on coming back anytime I’m in Hakuba. Thank you Keyaki No Ki.
Stayed 6 nights in Jan 2025

6/10 Okay

Ed

Liked: Staff & service
The hotel is about 80 style old but rooms are big.Rooms are not made up daily. The staff is excellent very helpful , shuttles to the major ski hills. They shuttled us to our bus on our last day. If you are fine with a clean 3 star this could be your hotel.
Stayed 7 nights in Jan 2024

10/10 Excellent

james

Stayed 6 nights in Mar 2025

6/10 Okay

Yayoi

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
大浴場が寒い。お風呂の水温が低かった。
Stayed 1 night in Feb 2024

8/10 Good

OLIVIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Tetsuya

Liked: Staff & service
Disliked: Property conditions & facilities

コスパ最高！

建物が老朽化して、夜は周辺の灯りが乏しく、肝試し風。コロナ禍のため大浴場の利用が不可でしたが、その代わりに近隣温泉施設の利用チケットを配布していたのは良かった。 朝食と夕食ビュッフェは品数も豊富で大満足。寝るだけなら満足できます。一人5千円でした。
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service
โรงเรียนอยู่ขอบชายเมือง ต้องเดินประมาณเกือบ 1 กม. ถึงจะถึงย่านที่มีร้านสะดวกซื้อ และร้านอาหาร แต่ก็มี shuttle bus ฟรี ไปส่งตามเวลา บางครั้งถ้าสตาฟว่างก็ไปส่งให้ฟรีด้วย โดยรวม ก็คุ้มค่ากับราคา เพราะราคาจะถูกกว่าที่อื่นๆ สำหรับการเล่นสกี ก็ทีรถขเวียนของสกีรีสอร์ท มารับตามเวลาที่กำหนเ
Stayed 6 nights in Dec 2018

6/10 Okay

Kathryn

Liked: Staff & service
Disliked: Property conditions & facilities

Not a regular hotel.

It was an usual place more like a hostel than a hotel. Rooms were not made up daily, you had to sort and dispose your own rubbish and no new towels were provided. In the room you got cups and a kettle and a fridge and nothing else. You had to get to the convenience store and buy all your own or buy drinks from the vending machine including hot canned coffee. There were no restaurant facilities at the hotel as advertised when we arrived and the restaurant only opened with one menu item the day before we left. Bedding was old and questionable. The breakfast was buffet but the exact same food everyday. Location was nowhere need restaurants and shop but a 15 to 20 min walk away which we did often until the hotel got their shuttle service up and running. However on the good side, the staff were young friendly and helpful given the limited facilities available for them to work with.
Stayed 6 nights in Dec 2018

8/10 Good

Lionel

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Elizabeth, Yokota AB, Japan

Disliked: Cleanliness, property conditions & facilities, room comfort

Misrepresented & Overpriced

We (my family & another family) made the decision to book about a week out from our trip to Nagano so our options were very limited; should have known better. It's an overpriced hotel for what we got. Neither of the restaurants were open, the spa wasn't open, and the bar was closed. The rooms had cheap mattresses with old covers, towels were almost see-though and small, the "TV" was a glorified computer monitor that we could never figure out, and the kerosene heater in our room didn't work. We woke up freezing in the morning. Paying $250+ per room is unacceptable. I will say that the next morning the owner was very cheerful & helpful; however, that courtesy could not come close to compensating us for paying too much and having a bad experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

部屋の割に値段は高い

部屋はボロいしアメニティーも付いてないしテレビは小さいしエアコンも無い。居心地が悪かったので早く帰りたくてしょうがなかった。

4/10 Poor

Elizabeth, Yokota AB, Japan

Disliked: Staff & service, property conditions & facilities, room comfort

Don't waste your money

The hotel was overpriced; hotel fees were almost as much as the room. The accommodations were not as listed on the website. There was only 1 person working the entire time we were there. The hotel was in disarray due to construction/renovation/neglect. Our family and our friends felt deceived by what we got. Perhaps the booking agency needs to update hotel info more often. I've never been disappointed w/ my online bookings until this trip. We'd like to see the booking agent make amends for this disaster.

4/10 Poor

Elizabeth, Yokota AB, Japan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel Ever...

What was on Hotels.com was not actually what we got. The picture of the hotel was nothing compared to what it actually looked like and we spend over an hour looking for it. There was A LOT of, I believe, renovation going on. The hotel info on your site said there were 2 restaurants (they were both closed) and free we-fi in rooms (there was not). The hotel was cold, even in the lobby & hallways. There were kerosene heaters in the rooms but ours didn't work and we woke up to 11°C (52°F). We appeared to be the only ones staying in the hotel but were put on the 4th floor. The price of $170 USD was a bit steep but the additional hotel charges of $102 USD totaling $272 USD for this room was astronomical and so overpriced for what we got. I've booked w/ Hotels.com on many occasions and have always been happy w/ the accommodations. This was my absolute worst hotel experience I've ever had!! Honestly, I think Hotels.com should give me (and our friends who came with us) a free night's lodging. It was so bad we all laughed & joked about it reminding us of the hotel in The Shining; kid you not. I'm a bit hesitant to book again through Hotels.com, especially if they don't make this right.

8/10 Good

Sarah, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wow! to their customer service

This hotel was great! The service the two men running it provided was incomparable!! Their hotel shuttle was incredibly convenient, their location was quiet and removed from the noisy parts of Hakuba village and it was a nice place to relax at night. The only down side was the beds were a tad worn out, which we didn't notice after a full day of skiing anyhow. These guys make every effort to ensure you have a wonderful stay with them, and they succeed.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rachel, Perth

Liked: Cleanliness, staff & service

Eaglemont

Friendly and helpful staff. Will go out of their way to help you get around. Hotel condition was a bit less than expected. Close to Happo, and nearby slopes. Free shuttle bus to the gondola. Check in was unorganised, our stay included breakfast but the staff didn't seem to know and thus didn't give instructions. Also, no one calls it Eaglemont. If you get in a taxi, refer to it as Keyoki Noki.

2/10 Terrible

Fool me once, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

High volume, low comfort, bad value

We made the decision to ski at New Year at the last minute, so our options were very limited. We should have known better. It's an overpriced youth hostel. There is a place for low-cost accomodation in a ski location, and I would have no problem staying here if it were presented in that way. Paying $300+ for it is unacceptable, though. It's a high-volume, low-value place to sleep. The owner has made a token effort to provide entertainment, but a cold, dark room with a pool table, hard chairs and tables, and an unattended bar is not an appealing place to spend time. The rooms have cheap mattresses on bare frames, with old covers. Towels are almost see-though, and small. The "TV" is a glorified computer monitor that we could never figure out. The whole thing screamed "cheap" (i.e., just do the bare minimum to be able to say it was provided). The owner (Kenzo) was always ready to drive us into town and was very cheerful, but that courtesy could not come close to overcoming the feeling of having paid way too much for a bad experience. I'd be cheerful, too, if I could get away with 200+rooms being rented and spending almost nothing to make the guests comfortable.

6/10 Okay

Simon, Gold Coast

Liked: Staff & service

personilised service at eaglemont hotel

We were at the hotel at the earliest part of the snow season which to our astonishment ment we were the only guests staying. The service was amazing!! The owner took us too, and from the snow slopes and drove us around town. He also took us to a onsen with his wife then to a traditional japanese restaurant where they ordered the food which they usually ate, giving us the japanese experience. There service over shadowed the lack of heating, but I believe that it was due to the lack of guests staying at that stage of the season. Overall Eaglemont was a good hotel and breakfast was always delicious. It was very close to the main gondola for the happo one resort and the owner gave exceptional service which made the lack of heating acceptable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

하쿠바47리조트와 가까운 공기좋은 호텔

서비스는 매우 훌륭하고, 공기 좋습니다, 다만 밤에 가시면 입구 찾기가 좀 어렵네요..