2/10 แย่มาก
Sophia
3 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Upon arrival and checking into my room to discover I had been given a single room with the mattress on a slightly elevated platform. When I went down to reception and informed them I was given the wrong room I was informed my selected room was “on request” and they were full and that was the only room in offer for the 1st night. I produced my email confirmation stating I had booked the Rajas room. They apologised and said there must have been a glitch in the computer system. To compensate me they gave me a coupon for a massage which I accepted. Clearly I would have preferred they honoured the room which I had booked and paid for
Sophia
เข้าพัก 2 คืน, กุมภาพันธ์ 2024