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"Always a wonderful place to stay in South Wales."

"Unfortunately the pool is still out of action but that aside it was a good stay. Very helpful staff very clean and comfortable room, good breakfasts, jams at the toast area gets messy and sticky perhaps a re-think needed there, parking excellent. Only grumble was the noisy extractor in our bathroom it needs replacing, we used torches to use bathroom in the night so as not to waken our neighbours but we did report it to reception and hopefully it will be fixed for next guests. Overall a clean and...

"Unable to contact hotel by phone tried for over 2hrs information. Had to return to the hotel to get information."

"There was no easy access to the airport by foot. Taxi was ok. Room was clean but very hot. This was easily resolved by turning the radiator off and opening the window. We were misled when booking thinking that the restaurant would be open. We had to order takeaway and wait 2 hours for food. The hotel does not accept cash which seems to be the way everyone is going. Staff were friendly and chatty."

"We arrived later than planned because of multiple road floodings in and around Cardiff, but staff was really helpful, breakfast was tasty and the whole place was very cosy. We would have loved staying more Nights."

"3 Horse shoes was great, for some reason our bedroom got mixed up, was supposed to have a family room but got a double. Staff sorted the issue, i dont know but apparenty is was an Expedia mix up. Issue was sorted by the morning even though we arrived late, cool pub with a kids soft play and decent playground. Foods nice, staff great....."

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"Convenient location, safe, walking distance to food, grocery, public transport. Comfortable room and bed. Effective heating in room and hotel. Fast internet. Efficient and friendly staff. Would stay here again. Recommended."

"Room was clean but an issue with extractor fan in bathroom. Staff very approachable and polite. Spa staff were exceptional. Food was fantastic especially the breakfast."

"fantastic place"

"Location was convenient for us but the room was noisy with music playing until after 11pm on both nights. Strange smell in the room and no reading lights or fridge."

"What a lovely quaint place to stay, with everything you need to have a relaxing time, would highly recommend."

"Copthorne is now our home in Cardiff every time we are in the City. The staff are always amazing specially Ryan."

"Next to the beach and close to a grocery chain shop. Weather was exceptionally hot."

"The restaurant was excellent with a great menu taste Staff top notch The hotel was great but the bathroom although very clean shows it’s ready for a makeover"