The bed was a bit stiff/hard for me as I woke up with stiff back every morning I was there. The swimming pool area could do with some greenery around the place as it looked neglected.
The hotel is far from shoping center it is so quiet place, the bed have a hairs from previous client..
The shops around it close early...which make so bored...
Excellent front desk service. Room clean and tidy.
BUT, the breakfast including the dim sum was terrible compared to my last stay before the pandemic
SIM KEE
การตอบกลับจาก Remmond J. วันที่ 16 ม.ค. 2023
Dear Sim Kee,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are sorry for the experience you have during staying at imperial Palace Hotel, Miri. We have taken note on your feedback and forward the feedback to our management and related department for improvement. We hope that we will be able to serve you more better in future.Take care and stay safe.
Dear Mr Dominic,
Greeting from Imperial Palace Hotel, Miri.
We are overjoyed that our staff made your stay so memorable. Hoping that we can serve you more in future.
Stay safe always.
Dear Guest.
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.
10/10 ดีเลิศ
ผู้เข้าพักจริง
1 ก.ย. 2020
ผู้เข้าพักจริง
เข้าพัก 1 คืน, สิงหาคม 2020
การตอบกลับจาก Remond J. วันที่ 13 ต.ค. 2020
Dear guest.
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
Dear Nurhaniza,
On behalf of our hotel and staff, thank you for taking the time to leave a positive review. We’re especially glad you enjoyed the Imperial Palace Hotel. We strive to provide excellent service, and we hope to see you again soon!
I stayed in this hotel for countless times and it never fails to amaze me. The room is always neat and clean. Although, it was a public holiday and the pool was too crowded for me to swim. But i had a very nice time. Looking forward to stay there again. Thank you.
Personnel accueillant et aidant!
Pleins de restos autour et de bars!
Excellent buffet déjeuner, très belle chambre et connexion internet excellente!
Très bon rapport qualité/prix
Great location,convinient to get arround,Clean,Spacious,quite,
Palace feelings.Staf's are efficient and helpfull,and Secure.
We really enjoy staying at Imperial Palace.Thanks
Agela K
ผู้เข้าพักจริง
เข้าพัก 5 คืน, สิงหาคม 2019
การตอบกลับจาก Katherin วันที่ 22 ส.ค. 2019
Dear Agela,
thank you and hope to see you again soon.
Dear Sir / Mdm,
thank you for your review, Can you please assist to elaborate more about that ventilation you mentioned so that we can see if we can improve.
Thank you
Dear Sim,
Thank you for your rating. Would you be able to share with us on how we are able to improve our ratings? You may email me directly at katherinthien@imperial.com.my