Dear Ralph,We are deeply disappointed knowing about the shortcomings you experienced during your stay. We take all guest feedback seriously and appreciate you bringing this to our attention.It is regrettable that these issues were not mentioned to our staff in order so that we could have taken immediate actions in regards, and that this detracted from your overall experience. Please accept our sincerest apologies.Additionally, we appreciate your feedback on our staff. We are constantly looking for ways to improve our offerings, and your comments will be considered when planning future menu changes.If there's anything we can do to rectify this situation, please don't hesitate to let us know. We are committed to finding a resolution that meets your satisfaction.Thank you for helping us identify areas where we can improve. We are committed to providing exceptional service to all our guests.

Dear Michel,Thank you very much for your review: we are glad you appreciated your time in Milan with us!We are looking forward to welcome you very soon again!

Dear Ida,On behalf of the entire team we would like to thank you for your amazing review.It was a pleasure to have you in our historical hotel, we are looking forward to see you very soon again!Regards,

Dear Paula,we hope all is well.Thank you so much for your amazing review!We are glad you enjoyed your stay with us and we are looking forward to welcome you again very soon!

Dear Ruth,We hope all is well. Thank you for taking the opportunity to write this amazing review. Our staff strives to let our guests always feeling special so on behalf of all the team we would like to thank you again. We’re glad you enjoyed your stay with us and our boutique hotel. It was a pleasure to meet you. We’re looking forward to welcome you again very soon.Best Regards,

Dear Richard,we hope all is well. Thank you for taking the opportunity to write this amazing review: it was an absolute pleasure supporting you with tips and advices of the city. Our main focus is to let our guests always feeling special. On behalf of all the team we would like to thank you again and we’re glad you enjoyed your stay with us. We’re looking forward to welcome you again very soon.Best Regards

Dear Kerry, thank you for your amazing feedback. We are glad you had a fantastic time with us in Milan. Thank you for the compliments to our staff, we always do our best to make the guests feel at home. We hope to see you very soon again in our hotel. Best Regards

Dear Leon,Thank you for your 5 stars review.We are glad you appreciated the comforts of our hotel and the central position.We are looking forward to welcome you very soon again.

Dear Abril,We would like to thank you for the great review.We hope to welcome you very soon again!On behalf of the all team many thanks again!

We would like to take this opportunity to thank you for the greatest review.We hope to see you again very soon!

Dear Ash,Thank you for your feedback.This is not the experience we want you to have and that is the reason why we were happy to move you within 30 minutes from your check in into a different room offering you a room with a free upgrade two floors up so you could enjoy a more peaceful stay.We also wanted to reassure you the hotel owns no pets.We also noticed you mentioned the TV wasn't working: we check all electrical before guest's arrivals to ensure everything is in good working order so we aren't sure what happened with the TV. We have a handyman on-site so if this ever arises the best thing to do is let us know so we can have this looked into for you.Thank you again for your feedback, we are looking forward to welcoming you again in the future.

Dear Brooke,We hope you're well.Thank you for spending the time to write this amazing review.We take this opportunity to thank you again on behalf of the all team.

Dear Michael,We are glad you and the family had an excellent time with us.Thank you so much for your amazing comment!It was an absolute pleasure having you here.We hope to see you very soon again.On behalf of the all team, many thanks again for the great feedback.

Dear karina,We appreciated your great feedback!We hope to see you soon again!

Dear Janet,Many thanks for the nice review.We are glad you appreciated our breakfast and the hotel's atmosphere.We are looking forward to see you soon again!

Dear Charles, Many thanks for the great score!

Dear Jennifer,Thank you so much for your amazing review.It was a pleasure having you in our hotel.We hope to see you soon again!Many thanks again on behalf of the all team.

Dear Ms Marsha, Thank you for this fantastic comment. It was a great pleasure to have you as our guest. With the hope of seeing you again, we wish you all the best. Best regards Petit Palais Hotel de Charme

Dear Mr. Alexander, Thank you for spending time for this review, we appreciate it. We are sorry about the problems you have during the night spent here. We have tried to satisfy your every request. It's been a pleasure to meet you and we looking forward to see you again, hoping you will enjoy your stay! All the best, Kind RegardsPetit Palais Hotel de Charme

Dear Mr. Jorgen, We would like to thank you for your review. We look forwards to welcome you again. Best RegardsAllegraFront office

Dear Ms. Carina, Thank you for this great review, it's been a pleasure to have you here as our guest. Looking forward to see you again, we wish you all the best. Kind Regards Petit Palais Hotel de Charme

Dear Mr. Deniz, We are delighted to hear that you have enjoyed your stay with us.We truly hope to being able to welcome you in the near future. Our kindest regards

Dear Mr Tber,thank you very much for the positive review,we really appreciate it. Best Regards

Thank you for choosing Petit Palais Hotel de Charme,we really appreciate your feedback. Best Regards

Thank you for choosing the Petit Palais Hotel de Charme,we are really happy to read that you enjoyed your stay with us. Thank you very much for the nice review. Best Regards

Thank you for choosing our Hotel,we really appreciate your positive feedback. Best Regards

Thank you for choosing our Hotel,we are really happy that you enjoyed your stay with us. Thank you and Best Regards

Thank you for choosing Petit Palais Hotel de Charme,your opinion is very important for us. Best Regards

Thank you for the wonderful review,we are really glad to know that you enjoyed your stay with us. Best Regards

Thank you for choosing Petit Palais Hpotel de Charme and thank you for the nice review. Best Regards Front Desk Department

Thank you for the beautiful words and review,we are really glad to read about your satisfaction during your stay. Best Regards

Thank you for choosing Petit Palais Hotel de Charme.

Thank you for choosing Petit Palais Hotel de charme Best Regards

Thank you very much for this wonderful review.We really appreciate it and we are very happy that you enjoyed your stay with us.Thank you for the kind words for the receptionist Elena that always does her best to make feel the customers at home with her kindness and professionality. Best Regards and thank you again.

Thank you for choosing Petit Palais Hotel de Charme.We are happy to read this beautiful review and that you enjoyed your stay.All the staff thanks you a lot for the kind words,this means a lot for our work. Best Regards