"We arrived and there was food and trash in the room an an insect. We were on the 32nd floor of the tresor tower and it always too 15-30 minutes to get the elevator up or down. We had to repeatedly ask for our sofa bed to be made up and when they finally did come when we were at dinner, they left the bed partially made and the room was a mess with some of our clothes left in the floor. Plus the room smelled horrible - like someone had used the bathroom and then made a hasty exit. We had a nice time at the pool but it wasn’t cheap (nothing there is) and definitely not 4.5 stars. "