A beautiful facility with very friendly and hospitable staff. After 24 hours of travel, it was the perfect place to rest and relax in complete comfort and quiet. Thank you for a wonderful restorative stay.
This is a beautiful hotel just steps from the train station with lovely courtyards and a nice breakfast. It felt like a hidden gem. I didn't want to stray too far from the hotel by myself after dark, but I enjoyed taking it easy in the hotel for the evening I spent there.
Amanda
เข้าพัก 1 คืน, มีนาคม 2024
10/10 ดีเลิศ
Hugues
1 ก.พ. 2024
ชื่นชอบ: ความสะอาด
Que du positif à dire sur cet établissement. Autant sur le personnel que les chambres.
Excellent place for an overnight stay. We were in Marseille one night for a museum visit and this place was great. Very clean with friendly staff and prompt service. We would stay here again. Also very quiet
We absolutely loved the Alex Hotel Spa. We made the most of the spa facilities and enjoyed some down time from a very busy holiday. The hotel itself is stunning. Beautiful decor and the friendliest hotel staff who were super helpful and accommodating. Our rooms were so comfortable and clean and we can't wait to return!
Thank you for a great stay!
Hotel Alex is right outside the train station so the outside is deceiving of how nice the inside is. This was our favorite hotel on our trip through France. Victoria greeted us and was the kindest most helpful person we encountered on all our travels. She gave us great advice on the best way to see the city of Marseille and for future travel around France. Hotel Alex also had the most lovely breakfast that we all enjoyed. 5 Stars highly recommend!!
I had a short stay at Alex hotel & spa and I am definitely coming back. The hotel is in a great location, just beside the main station. The facilities were spotless clean and the front desk Jose was exceptional in making our stay a great experience. The breakfast is really worth the money
The property was nice and clean. The rooms were on the small side but the Bathrooms were huge. While the neighborhood might not be the best in Marseille it was convenient to the Train station and the Old Port. The staff was very friendly and helpful
Hôtel très propre à 3 minutes de la gare.Belle chambre bien entretenue et spacieuse. Le petit dejeuner est copieux et il y a du choix.
Personnel sympathique. Je recommande.
Very disappointed with the size and cleanliness of the rooms. Excessive amounts of mould found in the showers and horrible on shower curtains.
Considering mould remover spray is £2, this shouldn’t be the case.
Cupboards in the room were also broken. On top of bad customer service when we expressed our issues. Front desk staff were reluctant to help, they pretty much told us to deal with it.
You’re better off booking something closer to the harbour as there is more activities to do there.
Price of the rooms for what you get is not worth it. Avoid.
Turned up the property and found mould in the bathroom. Customer service is not that great either. You can’t use the spa without paying for it. Read all the small print.
The neighborhood is sketchy, but once inside the hotel, it is safe, clean, calm and serene. Ask for room facing the courtyard. Coffee, and breakfast is good, but not the hot food.
Front desk staff is friendly and helpful.
Welcoming friendly staff that made our stay enjoyable. Our junior suite was perfect! Quiet and facing courtyard. Love the balcony. Breakfast was delightful. Super close to metro station and Gare Saint Charle. A good base for exploring Marseille. We knew about how the area could "feel" unsafe after reading many online reviews, so we didn't even bother to leave the hotel in the evening, but we do know why some people might feel "unsafe" in the area. Train/Bus stations area tend to be a little sketchy in many big cities, so that is understandable.
One of the receptionist was so much help, I wish I got his name, helped us with getting to the airport and visiting the nearby Calanque. Also the spa was absolutely premo!