When I was given a room in which they had lost the key to the door! Instead of giving me another room, they replace the lock while I was in the room! The place was dirty, they tried to charge me 2x for the room that was reserved on Expedia! The room was terrible! I felt like I was in a third world country!
We booked for an executive room with jacuzzi with free self parking as seen on your site but the hotel transferred us to an executive taxi room with no jacuzzi and a clogged toilet bowl. The given room was not the room we were expecting. We are very disappointed. I just don’t know if who is not accurate your site or the hotel itself.
