Guest Service staff was helpful in checking in and arranging the Melaka River Cruise.
F&B & Kitchen staff are helpful and friendly. Even though i ordered room service 5 minutes before their closing time, they agreed to cook and send it over to my room without showing sour face.
Most of the time spend hanging around Melaka so i cant comment much about the hotel.
The rooms are just nice to stay if you are not a fussy type whom just need a room to sleep.
The hotel carpets and fitting are seems to be very old.
If you were driving, there are ample of covered parking space and its nearby the place of interest. I will suggest you park your car at the hotel and either walk / use the boat to the place of interest to avoid traffic jam. Limited parking at the city area if you were to use your car.
Request for a riverside view for a better view of the Melaka.
Andrew Raj
เข้าพัก 2 คืน, กรกฎาคม 2017
4/10 แย่
dena, MY
3 ก.ค. 2017
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Smelly towel
We got smelly towel and not functioning heater. However we satisfied with the view. Nice view at day and night. The aircond need to service not cold at all............
Please improve your room cleanest. Make sure all the things provided is clean especially the towel.
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It's the 5 minute walking distance to Kampung Hulu Mosque.
And also 10 minute walking distance to" Medan Selera Sungai Melaka"
Check in , smoothly.
also the check out , easily.
Breakfeast , surpurb .
Very old and run down hotel. Had a very hard time finding the hotel. No proper signage to entrance of hotel.
Stain carpetand the whole hotel doesnt smell nice
service yg sangat teruk.. book sebulan awal, bila sampai hotel kena tunggu more than 2hours hanya untuk checkin. itu pun sengaja masuk lewat sedikit jam 4petang (3petang masa check in) tetap kena beratur panjang dengan guest yg baru book on that day. dah nampak ramai guest sepatutnya bukalah counter lagi satu, ni tak. just biar guest beratur panjang buang masa berjam2 disitu. first and last stay at this hotel. sangat teruk!
i do not recommend anyone staying at this hotel. no system at all. took a hr to check in and the receptionist just ignored us when we asked questions. the tap water is yellow colour and do not same as they provided the services.
we had difficulties locating the hotel. Phone was transferred a few times before anyone can help us find the hotel.Unable to access their free wifi from room. We had to go down to lobby to get Internet wifi access. We had to let the water run for at least 30mins for a little bit of hot water to come on. Waste of water and hot water was not readily available.We had to bathe in cold water in the morning. The only good point is that it is convenient and close to jonker walk. Otherwise I wouldn't stay in this hotel again
sure will come again really good experience and will promote to others
mummyeric
6/10 พอใช้
ผู้เข้าพักจริง
1 ม.ค. 2017
ไม่ชื่นชอบ: ความสะอาด
not so good-very slow reception desk- Old furniture and fittings.
the only good thing about this hotel, it has its own river cruise jetty where we can hop on the passing boat.
Pendaftaran masuk di kendalikan secara tidak cekap atau sangat lemah. Tambahan lagi salah seorang receptionist agak menipu apabila memberitahu tempahan saya menerusi Hotel.com bagi 2 bilik telah di tetapkan dengan kedudukan yang berjauhan! Tujuan saya menempah 2 bilik sudah semesti lah hendak yang berdekatan. Jadi kalau ada yang menempah 2 bilik atau lebih tidak boleh la menggunakan Hotel.com kan?
Totally terrible hotel. Staff service was poor. Rooms felt terrible with smell. Towels and bedsheet have stains. Basic cleaniness is needed for this hotel. I booked 5 rooms. All having same issues.