2/10 แย่มาก
Carmen
เดินทางกับครอบครัว, เดินทางเป็นกลุ่ม
28 มี.ค. 2026
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I am very disappointed with my experience at Colectia Stay Gran Vía in Madrid, located at Gran Vía, 15, 28013, Madrid.
The property is advertised as a hotel, but in reality, it operates more like a hostal. This was misleading and not what I expected when making my reservation.
They required full payment upfront when the reservation was done online, and there is no proper hotel lobby or standard hotel amenities. Upon arrival, we realized the accommodation is located on a shared floor with multiple other businesses, many of which clearly identify themselves as hostales, yet this property does not, despite offering a very similar setup.
Had this been accurately represented, I would not have chosen to stay there. This will be my first and last time booking accommodations that are not clearly established hotels.
To make matters worse, I found crawling insects on my bed, which was both alarming and unacceptable. I have pictures and videos of it. I felt extremely uncomfortable and disappointed, especially considering this was the most expensive place we stayed during our trip.
Overall, this experience did not meet basic expectations for cleanliness, transparency, or value.
Carmen
เข้าพัก 3 คืน, มีนาคม 2026
