Estimado Jose,Le damos las gracias por su excelente valoración.Nos complace enormemente que haya disfrutado de su estancia y le agradecemos que haya compartido su experiencia. Es un honor saber que nuestros servicios de habitación han cumplido con sus expectativas, reflejando nuestro compromiso con una cultura de servicio excepcional y una experiencia en la habitación inolvidable.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Laura López, Voice of Customer Coordinator

Dear Santiago,Thank you for taking the time to provide your feedback.It's a joy to know that our service culture met your expectations and that you appreciated the dedication of our team. We're also delighted that the condition of our hotel and room amenities contributed positively to your stay. However, we regret to hear that our dining options did not fully meet your expectations. We take pride in offering a variety of gastronomic experiences at our on-site restaurants, including the local flavors of Arado and the relaxed ambience of Arado Terrace, depending on the season. Rest assured that we are committed to providing a wide array of dining choices to enhance the room experience for all of our guests.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator

Dear Adela,Thank you for such a positive review.We're thrilled to hear about your appreciation for our hotel's cleanliness and contemporary design, reflecting our commitment to providing an exceptional room experience. Our team works diligently to ensure our accommodations meet the highest standards, and your positive feedback on the room cleanliness and hotel condition is a testament to their dedication.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

Dear Ms Gina,Thank you for positively reviewing your visit.We're thrilled to hear that the location of our hotel met your expectations and that our staff's friendliness contributed positively to your stay, especially with regard to your children. It's heartening to know that our commitment to a warm service culture resonated with you. We also appreciate your compliments on the room experience, reflecting our recent renovations aimed at providing comfort and modernity. However, we noticed your scores reflecting some aspects of your stay that didn't fully meet your satisfaction. Rest assured that we continuously strive to maintain the highest standards in hotel condition and service, and your feedback is invaluable in this ongoing process. Our team takes pride in offering top-notch amenities and we're glad to see this was a highlight for you.It would be our pleasure to have you return on another occasion. Very best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Maria,Thank you for positively reviewing your visit.We are thrilled to hear that you were entirely satisfied with the cleanliness of your room and the overall condition of our hotel. It's delightful to know that our room amenities contributed to a wonderful room experience for you. Our team strives to ensure that every guest enjoys a comfortable and memorable stay, and your feedback affirms our dedication to service culture.Wishing you all the best and looking forward to your next visit,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. Raul,Estamos muy orgullosos de poder leer que tuvo una óptima experiencia con nosotros.Nos complace enormemente saber que ha disfrutado de nuestro variado y completo desayuno, así como del servicio A que caracteriza nuestra cultura de atención al huésped. Lamentamos el inconveniente que experimentó con la temperatura en su habitación, pero nos alegra que el detalle de las tapas haya sido de su agrado y haya contribuido a mejorar su experiencia.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. Eduardo,Gracias por tomarse un tiempo para valorar su visita en el Meliá Madrid Serrano. Su opinión es muy importante para nosotros.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Dear David,Thank you for taking the time to provide your feedback.We're thrilled to hear that you appreciated our prime location, which indeed boasts proximity to the iconic Serrano Street and the vibrant heart of Madrid. It's also wonderful to know that our commitment to exceptional service culture resonated with you, as our team strives to deliver a seamless and memorable room experience. We regret to hear that some aspects of the hotel did not meet your expectations. We continuously work on maintaining and improving our hotel condition to ensure that every guest has a stay that exceeds their expectations. Your feedback is invaluable to us and will be used to refine our guest experience.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Carlos,Muchas gracias por su reseña acerca de su estancia en nuestro hotel.Lamentamos que su experiencia con el servicio de check-in no haya cumplido con sus expectativas. Nos esforzamos por brindar una atención personalizada y eficiente, y su comentario es una oportunidad valiosa para revisar nuestros procedimientos. Apreciamos que haya destacado la limpieza de la habitación y la condición del hotel, aunque entendemos que hay aspectos en los que podemos mejorar.Esperamos tener la oportunidad de ofrecerle una experiencia más positiva en el futuro y demostrarle el alto estándar de servicio que nos caracteriza.Estaremos encantados de recibirle en otra ocasión. Un saludo,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Lilia, Con gran alegría recibimos su excelente comentario tras su alojamiento en nuestras instalaciones.Nos complace enormemente que haya disfrutado del servicio y que nuestro desayuno haya sido de su agrado, siempre nos esforzamos por ofrecer una experiencia culinaria excepcional. Es gratificante saber que la limpieza y las condiciones del hotel cumplieron con sus expectativas, reflejo de nuestra dedicación por mantener un ambiente acogedor y actualizado. Asimismo, nos alegra que haya valorado positivamente las comodidades de la habitación, diseñadas para proporcionar el máximo confort y satisfacción.No dude de que será nuevamente un placer para todos nosotros volver a verle. Saludos cordiales,María Fdez. de ValderramaVoice of Customer Coordinator

Apreciada Lilia, Nos hace muy felices comprobar a través de sus excelentes comentarios que ha quedado tan satisfecha con su experiencia en el Meliá Madrid Serrano.Nos complace saber que la ubicación del hotel fue de su agrado, situado en el exclusivo barrio de Salamanca y cerca de importantes museos y la calle Serrano. Es un honor que destaque nuestro servicio; nuestro equipo trabaja incansablemente para ofrecer una atención personalizada y de calidad. Además, nos alegra que haya disfrutado del desayuno, donde nos esforzamos por brindar una experiencia gastronómica única con opciones como el show cooking y los pic-nics para salidas tempranas.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Noreen,We would like to thank you for this review about your recent experience in our hotel.We're thrilled to hear that our service and room cleanliness met your expectations and that you found them to be exemplary. Our team takes great pride in maintaining the highest standards, and we're glad that this was reflected during your stay. We regret to hear about the inconvenience you faced regarding the bedding arrangement. While our hotel is known for attention to detail and comfort, it seems we missed the mark in this instance. We offer a variety of room types, as mentioned in our information sheets, which include options with queen-size beds, king-size, and sofa-beds. We apologize if there was any confusion during the booking process or upon check-in and for any discomfort the pullout couch may have caused. We continually strive to ensure all our guests have a restful and pleasant stay.We hope that you will return. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Sra. Gabriela,Muchas gracias por compartir su opinión.Nos complace enormemente saber que ha valorado positivamente la relación calidad-precio de nuestro servicio. Agradecemos sus amables comentarios sobre la limpieza de la habitación y el estado general del hotel, así como la comodidad de las instalaciones y la calidad de nuestro servicio. Trabajamos con dedicación para que cada estancia sea inolvidable y detalles como el suyo nos motivan a seguir mejorando.Esperamos poder darle la bienvenida de nuevo. Nuestros mejores deseos para esta Navidad.¡Felices fiestas!Un saludo cordial,Maria Fdez. Valderrama, Guest Service Center

Cara Sra. Miriam,Estamos gratos pela sua confiança e comentário. Ficamos felizes em saber que nosso café da manhã foi muito apreciado, destacando-se pela variedade e qualidade, com opções de show cooking e pic-nic para os que precisam de uma refeição mais rápida.Lamentamos que o tamanho dos quartos não tenha atendido completamente suas expectativas. Vale ressaltar que após a renovação recente, todos os nossos quartos foram desenhados para maximizar o conforto e a funcionalidade, oferecendo uma experiência única aos nossos hóspedes.É gratificante saber que a limpeza, a condição do hotel e o serviço prestado por nossa equipe atenderam às suas expectativas, refletindo nosso compromisso com a excelência em todas as áreas.Esperamos sinceramente que possa regressar em breve, será um prazer recebê-la novamente. Cumprimentos,Maria Fdez. Valderrama, Guest Service Center

Dear Mr Jaime,We would like to thank you for this review about your recent experience in Meliá Madrid Serrano.Thank you for highlighting our team's dedication to cleanliness, we take great pride in maintaining impeccable standards for our guests. It's also wonderful to know that our hotel's condition met your expectations; our recent renovations few years ago have indeed aimed to provide a comfortable and modern environment for all our visitors. We're delighted that our service has left a positive impact on your experience, as we strive to offer personalized attention to each of our guests.The entire team look forward to welcoming you back for a future visit.Kind regards,Maria Fdez. Valderrama, Guest Service Center

Kära Niklas, Tack för att du har lämnat en recension av din vistelse.Det gläder oss att vårt fina läge, nära shopping och restauranger, bidrog positivt till er vistelse. Det är även fantastiskt att ni uppskattade vår service. Vi strävar alltid efter att ge våra gäster en minnesvärd upplevelse och det är fint när det uppmärksammas.Med vänliga hälsningar,Maria Fdez. Valderrama, Guest Service Center

Estimada Sra. Karen,Nos hace muy felices comprobar a través de sus excelentes comentarios que ha quedado tan satisfecha con su experiencia en el Meliá Madrid Serrano.Nos complace saber que disfrutó de nuestras instalaciones, como las habitaciones, el lobby y el servicio. Trabajamos duro para ofrecer a nuestros huéspedes una estancia inolvidable y nos alegra saber que lo hemos logrado en su caso.Agradecemos sus amables palabras y esperamos tener la oportunidad de recibirle nuevamente en su próxima visita a Madrid.Tras una estancia tan agradable, esperamos que vuelva a visitarnos en un futuro. Un saludo muy cordial,Maria Fdez. Valderrama, Guest Service Center

Estimado huésped,Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Quedamos a la espera de su pronto regreso.Un cordial saludo,Maria Fdez. Valderrama, Guest Service Center

Caro Sr. Edvaldo,Agradecemos a sua preferência e comentário. Ficamos contentes por termos ido ao encontro das suas expectativas.Esta informação motiva a nossa equipa a manter os elevados padrões de serviço oferecido.Esperamos ter a oportunidade de o rever brevemente.Com os melhores cumprimentos,Maria Fdez. Valderrama, Guest Service Center

Dear Ms Anabelle,Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back on a future occasion.Best regards,Maria Fdez. Valderrama, Guest Service Center

Dear Dominic,Thank you for taking the time to share your feedback.We are delighted to hear that you enjoyed our amazing breakfast buffet and appreciated our convenient location for shopping and exploring the city center. Our goal is to provide a comfortable and enjoyable stay for our guests, and we are glad that our hotel foyer met your expectations.We apologize for the slow check-in and check-out process you experienced. We continuously strive to improve our services and will take your feedback into consideration. As for the noise issue, we recommend requesting a room at the end of the corridor or on a higher floor during your next visit, as these rooms tend to be quieter. Once again, we apologize for any inconvenience caused.We hope to have the opportunity to welcome you back again on a future occasion.Best wishes,Maria Fdez. Valderrama, Guest Service Center

Dear Mr John,Thank you for sharing your feedback.We are glad to hear that you appreciated our breakfast buffet and its variety of items. Our team strives to provide a wide selection to cater to different tastes and preferences.However, we are sorry to learn that you found our beds uncomfortable and the hotel layout confusing. We understand that comfort is subjective, and we offer different room types with various bed sizes to accommodate our guests' preferences. We apologize for any inconvenience you may have experienced during your stay. Regarding the hotel layout, we appreciate your feedback and will take it into consideration for future improvements. We also apologize for the miscommunication regarding the nearby laundry facility. Our team should have been more knowledgeable about the local services available to our guests. As for the air conditioning, we do offer individually adjustable systems in our rooms, but we understand that it may not have met your expectations. We apologize for any discomfort this may have caused.We look forward to welcoming you back again for an improved experience. Kind regards,Maria Fdez. Valderrama, Guest Service Center