2/10 แย่มาก
Averee
เดินทางกับครอบครัว
6 พ.ค. 2026
ชื่นชอบ: ความสะอาด
Our shower was broken our entire stay (4 nights). We spoke with the front desk and Expedia for assistance. We were told they could not fix it and our only option was to check out early. I asked if they would be providing us with alternative accomodation or a refund. Just a response of we understand your frustration. No support. No help. Asked to talk to a manager to resolve. Offered a small credit, which would not even cover the cost of one nights stay we paid. My mother is almost 70 and has vertigo. Trying to shower with the broken shower set it off. Had a very negative impact on our trip. Still no resolution or contact. The hotel and expedia effectively breached contract and did not provide accomodation with a working shower, which we paid for.
Made worse our room was left insecure when a cleaning person left a master key in our door. We came back from a morning iur to find a key that would open our door, in our door. We had both of our keys so knew it was not ours. Went to the front desk to turn in they key who confirmed it was a master key for a cleaner. Their response to this mishap was, "well, was your room cleaned?" No apologies, no nothing just a shrug that a person could have gone into our room and stolen all of our things. Luckily nothing was taken.
The location was great, but I cannot recommrnd this place. Not being able to comfortably bathe or know if your items are secure due to no fault of your own was horrible.
Averee
เข้าพัก 4 คืน, เมษายน 2026