Search Hotels Near Madison Street Theatre, Chicago

"Everything"

"The staff at this hotel was rude and inappropriate. We booked the hotel because the plain was delayed and we would have been unable to pick up the car rental. I had the hotel booked while I was on the airplane getting ready to take off 5- 10 minutes the plane turned around and canceled the flight. I called the hotel immediately and let them know I needed to cancel the reservation because the flight got canceled. The lady was extremely rude and said to deal with it with hotels.com and hung up on me. I did just that and hotels.com said they would needed the hotel to sign this wavier. They would not pick up the phone for hotels.com. They then started to again bumbled me with messages saying I can’t cancel within 24 hours at this point it had only been 15 minutes since I made the reservation. Then about 5 days later with no response from hotels.com or this hotel. I called and spoke to the manager about the situation and he was rude kept cutting me off and getting loud with me. I have not ever felt so disrespected from a hotel. We were on our way to my husband mother’s funeral. I offered to show them all the flight cancellations and whatever they needed to help me but no. They rather be rude and have no empathy, and greedy. I will never book with this hotel again and I hope their business runs into the ground, they will get what they deserve karma is a *****. "

"Room was good. Just noisy from street. "

"The airport shuttle stopped running before my flight arrived even though I had contacted the hotel before made the reservation to make sure it would still be running when I arrived. So I had to pay for a taxi which cost almost as much as the room did. Breakfast was supposed to run until 9am. Because I had arrived late the previous day, I arrived at 10 minutes before 9. There were still quite a few people eating. The eggs were empty and the other items were either mostly gone or gone entirely. I helped myself to what was there, thinking they would refill the eggs. They never did, even though they were supposed to still be serving. They also shut off the juice machine at 9, even though many people were still eating. I will not be staying there again."

"This is one of the best motels in Lyons il I love the staff the rooms and the peace and quite love u colony mr johnson"

"Clean Rooms and Friendly staff "

"it was a clean room and the staff was quite pleasant(Jay), there was ample parking however the breakfast was lacking. I suggest possibly some fruit like bananas or oranges and maybe some yogurt. But if you’re looking for a no-frills hotel for the money, it was fine."

"Parki"

"We recently stayed at the Holiday Inn and had such a wonderful experience. The staff was incredibly kind, welcoming, and helpful from the moment we arrived. Everyone went above and beyond to make us feel comfortable, and their kindness truly stood out during our stay. The hotel was clean, comfortable, and in a great location, but what made the biggest difference was how genuinely caring the team was. It’s rare to find customer service that feels so personal and sincere anymore. We are very thankful for the hospitality and would absolutely stay here again!"