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"When spending 465.00 per night, (it was the weekend), I don’t expect to be in a room where the towel rack is falling off the wall and the door frames are chipped and peeling paint. Also the tap water was undrinkable. Way too chlorinated and if we wanted bottled water we had to pay for it. The breakfast was acceptable but nothing special. The furnishings and bedding were also nothing special. I have spent way less money on much nicer accommodations."

"Wish there was more food offered at this hotel other than that everyone was great"

"Great hotel, great location and great staff"

"It’s was freezing lol but over all was good experience. Would recommend to stay !"

"Stayed two nights there. The room is clean. Staff is super nice and helpful. Arrived after midnight and no problem with late check in. Breakfast changed for the two mornings I stayed, delicious and healthy! The only complains was that the room I stayed was not very soundproof. The 36th street was very loud with some motorcycles passing by during night. Not sure if higher floor will be better, will try that next time."

"Good"

"Room and bathroom were super clean. Staff was great. The elevators cannot support the amount of guests and the same for free breakfast. Small amount of dining room"

"Managed to get us a room on extremely short notice. Fantastic place, great staff, and located right in the heart of Manhattan!"

"Our room was spectacular. Celebrating my wife’s birthday and the Hyatt made it extra special. Our room was well appointed with space to work while my wife relaxed."

"Great location, clean hotel with nice size room and amenities!"

"Habitaciones amplias, camas y almohadas cómodas. Buena ubicación"

"Excelente ubicación y buena atención de todos los empleados."

"Room was clean, staff responsive, very accessible."

"Location was appropriate online I asked for complimentary breakfast there was none, only a la carte. In the room there was only 2 cups and 2 packs of coffee no other complimentary products and was told the house keeping was only every 2 days. Was not happy."

"Staff very friendly and helpful. Rooms very clean - beds and pillows very restful."