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"This hotel has the worst customer service I have ever experienced. Before my trip, I called the hotel to confirm that a late check-in would be accommodated, as I was driving from NYC and traveling with a toddler. I was assured that it would not be an issue. However, when I arrived, the front desk staff informed me that my reserved King Suite had been sold out and that there were no available rooms to accommodate my family. When I mentioned my earlier conversation with the hotel, the staff member...

"The staff were super nice and the breakfast was great!"

"Nice"

"Enjoyed our stay all the way around! Pool was warm property was clean and breakfast was fantastic!"

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"Staff friendly helpful Breakfast plenty Guest rooms renovated Would return if ever in area again"

"At check in the team member encouraged me to use the university discount when reserving for my next stay. She also attached my reservation to my points loyalty program. East location"

"That place is good, for the price and close to RIT We went to visit my son for two days. When we arrived, it didn’t smell good—it smells like pee; it seems like a dog might have peed there. Regardless, it’s fine for those who, like us, are just looking for a place to sleep. We stay there again"

"Perfect hotel new and clean, staff are very friendly"

"Lovely"

"Nothing particularly that I liked it. Our keys and the staff's master key couldn't open the door to the room that was assigned to us. The staff put us in a different room quickly with two full beds rather than two queen beds. We reserved a room with two queen beds. We got there near 1 am, and the staff had other customers waiting for him in the lobby as well, so we didn't make a fuss about our room. The room was musty and had very bad bathroom smell that wouldn't go away. It was not a pleasant...

"Beautiful hotel, amazing hospitality and care from every staff member encountered. Steak house, jazz lounge, inn ke"