2/10 แย่มาก
Jami
เดินทางกับครอบครัว
19 ส.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
This customer service here is the worst I have ever experienced. I have a son with Autism & sensory processing disorder which is why I booked the room advertised as having a separate bedroom. Upon check in I was told there was only one room like that and that it wasn't available until the day before we were to end our trip. I asked about paying for that day and canceling our reservation for the rest of the week. I was told by Salena (Lena) no way no how was I going to be able to change or get a refund. The pool and hot tub were out of order and we were not provided with pillows for the pull out couch even after asking two night staff and the day attendant, they just kept saying they were out of pillows and offered me extra towels to roll up to make pillows. My son got sick due to the sensory overstimulation as I warned them at check in may happen and when I went down @ 5:00 AM to ask for cleaning supplies to clean it I was told that they didn't have any. I begged her and reminded her that I was alone there with my son and couldn't go to the store to get supplies. She handed me a half bottle of bleach and told me to have it back before 9:00 AM when housekeeping arrived. When I got to the room my son had gotten sick on the bed so I went back down to the desk and she kicked us out and charged me for the whole week including the days that she had kick us out on. They discriminated against my son with a disability used false advertising about rooms and amenities, poor customer se
Jami
เข้าพัก 3 คืน, สิงหาคม 2025