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"My stay went perfectly fine with the exception of....... It is not mentioned (here on Expedia) that there is a $5 deposit for a hotel key, Then when you go to return the key, they also ask you for the TV remote that they also give you at check-in. When i went to return the key to get my $5 deposit back. I was told I also needed to give them the remote, or I could not get my $5 deposit back. The problem is that at the time when I was given the remote at time of checking when asked for the...

"Clean, friendly staff!"

"Air condition didn’t work well."

"Clean room. Gym and pool. Nice"

"Parking is convenient, thermostat controlled by guest, linens freshly clean. Still there is room for improvement."

"Wish there was more food offered at this hotel other than that everyone was great"

"Great hotel, great location and great staff"

"It’s was freezing lol but over all was good experience. Would recommend to stay !"

"The hotel is really huge so the traffic of people was higher"

"Great location and cool vibe! Comfortable, quiet and clean rooms! This was the 2nd time I’ve stayed for a business trip. Nice staff too. The food at the restaurant is great too. I recently had their avocado on toast, which was the best I’ve ever experienced! I’ll be staying there again very soon!"

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"Clean rooms convenient to all the Broadway shows. Staff kind and thoughtful. If you are short on time, pre-purchase the breakfast package"

"I stayed at Arlo Soho in NYC Aug. 6-8. Their Hotels.com profile included free Wi-Fi and gym in the amenities. However, I was charged an additional “resort fee” of $34/day for Wi-Fi, gym, “bike access,” and two cans of water. Ripoff!"

"On June 23 I booked The Washington Hotel in Brooklyn NY for the dates of July 3 to July 8. Upon arriving at the hotel lobby, almost at midnight we immediately observed that the conditions of the hotel facilities weren’t the same as the shown through the Expedia platform. The lack of maintenance was obvious as soon as you entered the building, the elevators and room haven’t been refurbished for a long time, the wear and tear was indescribable. The smell of humidity impacted every space of the...

"Excellent balcony"

"We really enjoyed our stay at The Muse! Daniel was so amazing and helpful. The location is amazing. I will definately come back!!"