โรงแรมและที่พักในเลอเบก

"My circumstances regarding my situation call for exceptions to “policy” and my rating is not due to policy per se but because I think there was very little customer service. The person at the late night window had a very detached level of concern and sadly a true lack of empathy. I may be aging myself but customer service requires the server to help the customer… basically problem solve, think outside the box, call someone, and/or at least smile. I had chosen this location and establishment...

"Clean room Beds are comfortable and the pillows"

"We circled around the property and decided against staying."

"No elevator was available"

"Our stay was and staff were great. We don’t get the room we had reserved but our stay was still nice."

"The room was very clean as was the bathroom. The AC unit was a little noisy but most of them are in my experience. The breakfast was okay. Waffles, cereal and bagels and toast. Coffee and juice"

"clean nice place"

"Payment for only covered 1 person on-line. The additional amount of 31.00 for breakfast for 1 person is ridiculous"

"Great place, my only complaints would be the ice machines were out of service on two floors, and the sink water pressure was very low."

"AC randomly turned off at night with no way to change setting"

"All staff were really friendly and welcoming and the room was clean! Highly recommended."

"The room was pretty clean and the free breakfast was a plus. The staff were nice and friendly. It’s also really close to six flags, which was the main reason of our stay. A lot of the stores and food places were close by also. Would definitely stay again."

"Good choice"

"Excellent service"

"Put new mattress the ones there are really old and the center is so low you automatically roll to the center of the bed."

"Didn’t receive information on checking in after sending repeat request for a PIN number for the room. Only got in room with help from cleaning lady. Odd there is no staff onsite for assistance. Very poor WiFi, tv couldn’t connect or get a signal. Room only had one night lamp, still had bugs on floor, pet potty area needed maintenance, no grass only dirt. Needed more towels. Room was very spacious."

"To all guests: it was a terrible visit. The first night, I slept on the floor because I was given the wrong room, and they just blamed the booking service. The second night, I was nearly bitten by a dangerous spider; I showed it to the front desk staff, and they just said "okay.""

"Bueno"

"Very clean nice hotel"

"Great breakfast, a very nice gym, and plenty of parking."