"Overall, our stay at Mandalay Bay Resort and Casino was pretty disappointing. Check-in took well over an hour, and the line behind us just kept getting longer. What made it even more frustrating was seeing around 40 computers at the front desk but only about 6 staff actually working.
When we finally got to the desk, we were greeted by a staff member who immediately tried to downgrade our room because they had apparently “overbooked.” Honestly, I don’t understand how that even happens when a hotel knows exactly how many rooms and beds they have available.
The hotel itself was okay, but nothing fantastic. It had the essentials and that was about it — definitely not the luxury experience we were expecting. To make things worse, they also tried to charge me for a minibar purchase I never made because the minibar system is weight-detected.
One positive was the location. We knew it was a bit further from the main Strip, but for us that was actually an advantage since we don’t enjoy huge crowds around the hotel. However, if you don’t mind being in the middle of the action, I’d honestly recommend spending a bit extra and staying somewhere else."