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"Cuisine"

"Reception staff very helpful and friendly. Nice breakfast. Location good near castle"

"Ok"

"Excelentemente limpio. El personal maravilloso. Muy atentos todos. Personas maravillosas. Buena ubicación."

"Great hotel with lovely staff. Big rooms, great bathroom and fabulous breakfast. 5 star 🌟"

"You are asking about the staff? There was nobody there when we arrived. I could not find my reservation number because of poor phone connection! It took us 15 minutes to check in and other guests were struggling too! Not a good system and Expedia should let us know that there nobody at the Hotel when you arrive, that we needed our reservation number, not just our names and to be ready for a machine."

"The staffs are very helpful and kind. I had a great time staying at the yard"

"When we checked in we were told there was no hot water and they had booked us into their sister hotel (which was not a 5 star hotel!). Staff were apologetic and accommodating but it wasn’t a great experience and when we asked for a delayed check out (from 11 to 12) we were refused by the hotel we were in on the advice of the originally booked hotel. Because it was prepaid through Expedia there was nothing they were willing to do re refunding the difference in rooms. The breakfast was very good...

"The room was very clean. The staff was very friendly. The pool and Jacuzzi are unheated as Americans. We did not realize that Jacuzzis in France were unheated. We were put off by this until we discovered that this is pretty much a universal thing in France that Jacuzzis are unheated. They have a restaurant which we had an appetizer sampler and a few drinks and those were good. The bed was extremely comfortable. The plumbing was a little bit weird, and that we were on the ground floor, and...

"It wasn’t a 4 star hotel experience. It can be seen like it from the way is advertised and looks on pic. The room was small, no proper mugs for coffee in the room just paper one ( no milk sachets provided either which with the amount of English tourists visiting ( drinking tea with milk ) is kind a strange). Cleaning issue in the bathroom especially around the edges of the shower. Room was not cleaned one day at all. Second day cleaned only partially ( bed was made but bin not emptied and dirty...

"Kleines Hotel, dem die Renovierung gut getan hat. Die Dachterrasse war ca 2x2m groß, reicht aber für ein schönes Foto von der unverbauten Aussicht auf die Cite von Carcassonne. Kleiner, liebevoller Garten mit leckerem Frühstück."

"This hotel is in an excellent area for visiting Carcassonne. Breakfast is plentiful and sets you up for the day. The staff are friendly and helpful. Air conditioned room is essential for the hot temperatures. I would certainly recommend this hotel to anyone."

"Réservation faite avec Expedia 1 adulte 1 enfant de 10 ans , petits déjeuners inclus. Une erreur a été commise puisque l'enfant n'a pas été pris en compte. Ma fille a dû repayé le petit déjeuner et l'hôtel ment en disant qu'elle n'a payé que la taxe locale x 2 alors qu'elle ne s'applique pas aux mineurs. Une honte de ne pas prendre ses responsabilités !!!"

"Chambre annulée sur place alors que payée. Très mauvais accueil. Surbooking pour atterrir à 2kms… un Mercure… attention de ne pas confondre Surbooking et Dol. Une fois arrivé au Mercure 4*… Télévision qui ne fonctionne pas, plus de place sur le parking à 20:30, pas de gel douche dans la SDB… pour un surclassement en 4 étoiles… c’est limite… très limite. Il faudrait penser à se poser les bonnes questions. Personnellement je ne me les pose plus concernant ces deux établissements ; a fuir, next....

"Personnel très gentil disponible et accueillant Le petit chat gris de même ;)"

"L'hôtel est situé à environ 10 mn de la Cité de Carcassonne et on l'aperçoit des fenêtres de l'hôtel. Nous avons très bien dormi car c'est calme. Les propriétaires de l'hôtel sont très agréables les chambres sont propres et spacieuses. La piscine est très jolie. Je recommande vivement cet endroit."

"Merci pour votre accueil. Séjour court mais très agréable, tout confort."

"No me gustó que no tiene elevador y tienes que cargar la maleta para subir a tu habitación la habitación es muy pequeña y no hay enchufes para conectar tu teléfono tu tablet solo hay uno de una lámpara y nada más pero la ubicación es excepcional porque estás justo enfrente del de la muralla"

"Mangnificent, restaurant next door, magnificent"