At check-in, I was not informed shower is only open from 6PM - 11PM and 6AM - 10AM. So, I woke up late next morning and took a shower at 11AM. The next day, I did the same at around 10AM. There was a cleaning lady and I asked if I can take a shower. Then, out of no where an older lady rush in and scream at me in my face and she check everything and shoo me away. The Host later explained to me that is her mother and the mother was angry because she has to clean up after my late shower the day before. I did not understand the policy since it was not explained to me. The mother did not apology. I was not happy with the customer service. The host, however, is very apologetic and agree to refund my 1 night stay because I cancel my reservation after the incident. There is also a curfew at 10PM the front door will lock so you need to be back in the building at 10PM