อาราชิยามะ เบนเคย์

This was the most expensive stay in my trip to Arima Onsen, Kyoto and Osaka. Expectation was high. The start was good, the reception was nice, everything fine until the keiseki dinner. The first few courses were excellent. Then the quality if the following courses dropped. Waiting was long. We had ti sit for 20 minutes to have rice. Dessert was a joke, assorted fruits and ice cream had no traditional Japanese feeling. Not ended yet. When we returned to the room, the bed was not prepared as initially promised, to prepare while we had dinner. Next morning, no staff come to lead us to breakfast so we broke into a wrong room. A staff asked if he should remove our bed, and we said no need. When we returned to the room, the bed was removed. We have a feeling of privacy being intruded because we did mot prepare to let someone in. Overall is huge disappointment especially out of the high cost.

丁寧な対応と、一つ一つが十分に良いコンディションで食事を提供して頂きました。景色も素晴らしく、なぜ京都の嵐山が評価されるのか良くわかりました。

Great location and views. Restaurant is incredible. Property is feeling a little aged, needs some serious refreshing. Concierge service was mixed.