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The Chateau Spa & Wellness Resort

5.0 star property
Luxury hotel with 5 restaurants and full-service spa

Choose dates to view prices

Photo gallery for The Chateau Spa & Wellness Resort

Exterior
Exterior
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Indoor wedding
Indoor wedding

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Spa

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Deluxe Double or Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Double or Twin Room

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
Ceiling fan
  • 25 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Premier Room

Premier Room | View from room

Premier Room

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
Ceiling fan
  • 35 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Separate bedroom
Ceiling fan
Blackout curtains
Premium bedding
  • 60 sq m
  • 1 bedroom
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

1 bedroom, premium bedding, minibar, in-room safe

Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Separate bedroom
Ceiling fan
Blackout curtains
Premium bedding
  • 135 sq m
  • 2 bedrooms
  • Hill view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 3 Bedrooms

1 bedroom, premium bedding, minibar, in-room safe

Suite, 3 Bedrooms

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Separate bedroom
Ceiling fan
Blackout curtains
Premium bedding
  • 155 sq m
  • 3 bedrooms
  • Hill view
  • Sleeps 8
  • 2 King Beds and 2 Single Beds

View all photos for Family Suite, 2 Bedrooms

1 bedroom, premium bedding, minibar, in-room safe

Family Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Separate bedroom
Ceiling fan
Blackout curtains
Premium bedding
  • 84 sq m
  • 2 bedrooms
  • Hill view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Twin Room

  • Sleeps 2

View all photos for Premier Room

1 bedroom, premium bedding, minibar, in-room safe

Premier Room

  • Sleeps 2

View all photos for Premier King Room

1 bedroom, premium bedding, minibar, in-room safe

Premier King Room

  • Sleeps 2

View all photos for Two Bedroom Suite Non smoking

1 bedroom, premium bedding, minibar, in-room safe

Two Bedroom Suite Non smoking

  • Sleeps 4

View all photos for Jacuzzi Suite

1 bedroom, premium bedding, minibar, in-room safe

Jacuzzi Suite

  • Sleeps 2

View all photos for Deluxe Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room

  • Sleeps 2

View all photos for Family Room

1 bedroom, premium bedding, minibar, in-room safe

Family Room

  • Sleeps 4

View all photos for Three Bedroom Suite Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Three Bedroom Suite Non Smoking

  • Sleeps 6

View all photos for Deluxe King Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe King Room

  • Sleeps 2

View all photos for One Bedroom Suite

1 bedroom, premium bedding, minibar, in-room safe

One Bedroom Suite

  • Sleeps 2

View all photos for Premier Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Premier Twin Room

  • Sleeps 2

View all photos for Noble King Suite

1 bedroom, premium bedding, minibar, in-room safe

Noble King Suite

  • Sleeps 2

View all photos for Noble Suite

1 bedroom, premium bedding, minibar, in-room safe

Noble Suite

  • Sleeps 2

View all photos for Noble Twin Suite

1 bedroom, premium bedding, minibar, in-room safe

Noble Twin Suite

  • Sleeps 2
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About the area

Map
Km 48 Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, Pahang, 28750

What's nearby

  • Berjaya Hills Botanical Garden - 4 min drive - 1.9 km
  • Genting Highlands Premium Outlets - 38 min drive - 29.4 km
  • Genting SkyWorlds Theme Park - 45 min drive - 33.2 km
  • First World Plaza - 45 min drive - 33.2 km
  • SkyAvenue - 45 min drive - 33.6 km

Getting around

  • Kuala Lumpur Gombak Station - 43 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 65 min drive

Restaurants

  • Paradise Dynasty, Lenu & Canton Paradise
  • ‪Taiko Ramen - ‬60 min drive
  • ‪Grandmama's Flavours Of Malaysia - ‬60 min drive
  • ‪Noodle Bar - ‬57 min drive
  • ‪Starbucks - ‬10 min walk

About this property

The Chateau Spa & Wellness Resort

Luxury family-friendly hotel in the mountains
You can look forward to a terrace, 2 coffee shops/cafes and a garden at The Chateau Spa & Wellness Resort. Indulge in a Swedish massage, reflexology and a body scrub at La Sante, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and a poolside location. Fitness classes and yoga classes are offered at the gym; The Chateau Spa & Wellness Resort also has a playground, a hair salon and an arcade/games room. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and car hire on-site.
Other perks include:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Limo/town car service, express check-in and a billiards/pool table
  • Free newspapers, luggage storage and massage treatment rooms
Room features
All 150 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menus and air conditioning.
More conveniences in all rooms include:
  • Bidets and hairdryers
  • Flat-screen TVs with premium channels
  • Coffee/tea makers, ceiling fans and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Free area shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 5 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Belle Vue
  • La Assiette
  • La Vie
  • Le Rouge
  • Salon Cigar Lounge

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Built in 2011
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 19 June 2025 to 2 August 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool

Alternative facilities will be available off-site during the renovation.

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 7:30 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Chateau Organic Spa
Chateau Spa Organic
Chateau Spa Organic Bukit Tinggi
Chateau Spa Organic Hotel
Chateau Spa Organic Hotel Bukit Tinggi
The Chateau Spa & Organic Wellness Hotel Bentong District
The Chateau Spa & Organic Wellness Resort Malaysia/Bukit Tinggi
The Chateau Spa And Organic Wellness Resort
Chateau Spa Organic Wellness Resort Bukit Tinggi
Chateau Spa Organic Wellness Resort
Chateau Spa Organic Wellness Bukit Tinggi
Chateau Spa Organic Wellness
The Chateau Spa Organic
The Chateau Spa Organic Wellness Resort

Frequently asked questions

Does The Chateau Spa & Wellness Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:30 AM to 9:00 PM. The property will be renovating the swimming pool from June 19 2025 until August 2 2025 (completion date subject to change).

Is The Chateau Spa & Wellness Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Chateau Spa & Wellness Resort?

Self-parking and valet parking are free at this property.

What time is check-in at The Chateau Spa & Wellness Resort?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Chateau Spa & Wellness Resort?

Checkout is at noon.

Does The Chateau Spa & Wellness Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Chateau Spa & Wellness Resort located?

This family-friendly Bukit Tinggi hotel is located in the mountains, within 2 mi (3 km) of La Santé Spa and Berjaya Hills Botanical Garden. Figs Malaysia Farm and Cascada de Ulu Tampik Janda Baik are also within 16 miles (25 km).

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The Chateau Spa & Wellness Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 127 out of 196 reviews
Rating 8 - Good. 48 out of 196 reviews
Rating 6 - Okay. 13 out of 196 reviews
Rating 4 - Poor. 5 out of 196 reviews
Rating 2 - Terrible. 3 out of 196 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Koh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sublime retreat and short distance getaway from KL

Great stay, nice food, friendly staff, shout out to Mark, the Guest Relations Manager who helped us catering to our needs. Serene environment within a short drive from KL.
Stayed 1 night in May 2025

10/10 Excellent

sandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jus amazing

Never knew Malaysia had such a wonderful hotel and one word WOW , we truly love the hotel and rooms are very big
Stayed 2 nights in Dec 2024

10/10 Excellent

terence

Liked: Cleanliness, staff & service, property conditions & facilities
Nice to relax
Stayed 1 night in Jun 2023

10/10 Excellent

Kala

Liked: Cleanliness, staff & service, property conditions & facilities
Hope they continue maintaining the place
Stayed 1 night in Aug 2023

10/10 Excellent

Mohd azlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property,suggest to all
Stayed 2 nights in Nov 2022

8/10 Good

Muhammad Faiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. However the hotel is almost outdated even though is very comfortable. Staff were great except the newer staff which is foreign staff. Hardly understand Bahasa and limited English. Came during weekend and school holiday. Its very crowded but the staff managed patrons professionally. I might return again maybe during non peak with less crowd.
Stayed 1 night in Dec 2024

10/10 Excellent

Peng Chon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is very polite and helpful. The surrounding is lack of activities and close too early.
Stayed 1 night in Jul 2022

6/10 Okay

Katsushi

Liked: Staff & service
Disliked: Cleanliness
No water is delivered in toilet, shower poolside.
Stayed 2 nights in Apr 2023

10/10 Excellent

Yong Ting Mark

Liked: Cleanliness, staff & service, amenities
This hotel has been my regular place for myself and my family to relax whenever we make a trip for Genting Highlands. Their services and attitude has always been one of the best experience. They are very willing to accommodate to your needs. But sadly the dining options is very limited and I’d love to have the cigar lounge back. Although not many will be going but I do think having that as an option will be fantastic. Also I do hope that the wild monkeys are plan to be dealt with as they impose danger to young kids or infant. As they are not friendly and may intrude your rooms to take whatever they want to. But the place is just a perfect place. I’d love to get back there when Theo presidential suite is ready.
Stayed 5 nights in Jun 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room design was poor and maintenance was significantly lacking. Basic maintenance had not been done.
Stayed 5 nights in Nov 2023

10/10 Excellent

A Brit in Asia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An outstanding and unexpected find

We were looking for something in the area, and most places listed were like those in the overly commercialised and hyped Genting Highlands resort. But The Chateau was something in another league - for those who want the scenery and the serentiy that you would hope to find in the mountains, well away from the crowds and casinos. I have only positive things to say about The Chateau. The hotel was finely created and maintained. Every finishing touch was tasteful, and everything worked and delivered as it should, and so did the staff - everyone was polite and helpful. We also felt very safe at all times. All food and drink served here was organic and delicious - from the welcome drink, through afternoon tea, to the buffet breakfast served to your table. At this time of year, there were few other guests, and so we found it a little too quiet for dinner and drinks - so we took a pleasant stroll to the nearby French Village for some light entertainment in the evening, enjoying the starry skies on the way.

4/10 Poor

Kar Wein

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Specifically booked the Jacuzzi suite to enjoy the Jacuzzi but the Jacuzzi is not well maintained. Can’t even use the jacuzzi for more than 10 minutes and we had to manually add the water from the toilet due to the water flow is not strong enough because there is leakage in the Jacuzzi. The duty manager did not offer anything for future trip or solution to compensate the bad experience.
Stayed 1 night in Apr 2023

8/10 Good

Vivek

Stayed 1 night in Dec 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
아름다운풍경 신선한공기 친절한 직원들
Stayed 14 nights in Jan 2025

10/10 Excellent

unchul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

휴식 최고의 호텔

모든 분들이 친절하게 잘 대해주셨고 룸상태와 식당도 최고였습니다. 수영장과 휴게시설도 좋아 편안한 휴식을 원하신 분들에게 최고의 호텔입니다.
Stayed 1 night in Dec 2024

6/10 Okay

Rushdi

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Mohd Shoaib

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Eric

Stayed 2 nights in Nov 2023

10/10 Excellent

Kim

Stayed 1 night in Oct 2023

8/10 Good

TEE

Stayed 1 night in Aug 2023

4/10 Poor

Bernard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très très vieu Hotel, le personnel ne parle pas très bien anglais!!! L’attente au restaurant est immense, énorme malgré le faite qu’il n y a pas grand monde ! Vraiment je vous déconseille cet endroit !
Stayed 2 nights in May 2023

8/10 Good

Hui Zhi

Stayed 1 night in Jun 2023

10/10 Excellent

Wan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Mas Aidiff

Stayed 1 night in Dec 2022

8/10 Good

WEI MIN

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022