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Swiss-Garden Hotel & Residences, Genting Highlands

3.5 star property
Family adventures and relaxation await near Genting Highlands Premium Outlets, with garden serenity and mountain views just steps from natural wonders

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Swiss-Garden Hotel & Residences is near Genting Highlands Premium Outlets and Chin Swee Cave Temple. Families can enjoy the garden, playground, or arcade room. Dine at the Garden Terrace restaurant, and unwind in the sauna and steam room after exploring.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
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About this property

Swiss-Garden Hotel & Residences, Genting Highlands

  • Family-friendly hotel near Genting Skyway
  • Located close to Genting Highlands Premium Outlets and Chin Swee Cave Temple, Swiss-Garden Hotel & Residences, Genting Highlands provides a terrace, a garden and a playground. For some rest and relaxation, visit the sauna or the steam room. Be sure to enjoy a meal at Garden Terrace, the on-site restaurant. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as an arcade/games room and laundry facilities.
  • Additional perks include:
    • An outdoor pool and a children's pool
    • Free self-parking
    • Buffet breakfast (surcharge), smoke-free property and a front desk safe
    • Outdoor furniture, meeting rooms and luggage storage
  • Room features
  • All 370 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and safes.
  • More amenities include:
    • Rollaway/extra beds (surcharge) and cots/infant beds (surcharge)
    • Rainfall showers, bidets and free toiletries
    • 40-inch Smart TVs with cable channels
    • Wardrobes/cupboards, daily housekeeping and desks

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MYR 150

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 140.4 per night.
Cots (infant beds) are available for MYR 50.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Parking is included for 1 vehicle per reservation. A parking fee of MYR 16 per day (flat rate) or MYR 1 per hour applies for each additional vehicle.

Optional extras

  • Fee for buffet breakfast: from approximately MYR 62.64 for adults and from MYR 32.40 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: MYR 150 (subject to availability)
  • Crib (infant bed) fee: MYR 50.0 per night
  • Rollaway bed fee: MYR 140.4 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Swiss-Garden Hotel & Residences, Genting Highlands have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 PM.

Is Swiss-Garden Hotel & Residences, Genting Highlands pet-friendly?

No, pets are not allowed at this property.

How much is parking at Swiss-Garden Hotel & Residences, Genting Highlands?

Self-parking is free at this property.

What time is check-in at Swiss-Garden Hotel & Residences, Genting Highlands?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Swiss-Garden Hotel & Residences, Genting Highlands?

Checkout is at noon. Late checkout is available for MYR 150 (subject to availability).

Where is Swiss-Garden Hotel & Residences, Genting Highlands located?

This family-friendly Genting Highlands hotel is located in the entertainment district, within 3 mi (5 km) of Genting Skyway and Genting Highlands Premium Outlets. Chin Swee Cave Temple and Genting SkyWorlds Theme Park are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.2

Good

7.6

Cleanliness

7.2

Location

7.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 34 out of 151 reviews
Rating 8 - Good. 59 out of 151 reviews
Rating 6 - Okay. 23 out of 151 reviews
Rating 4 - Poor. 19 out of 151 reviews
Rating 2 - Terrible. 16 out of 151 reviews

Reviews

Verified

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a pleasant stay. Location wise is good as many amenities nearby.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Hongxiang

Liked: Cleanliness, staff & service, property conditions & facilities
Parking friendly. Nice views and good facilities around the area.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Mai Shih

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Cheang Sar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is convenient and staff are friendly, plenty of parking space
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located mid-hill near the town. Many eateries within walking distance. Not too expensive place to stay.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best for Family Rooms

Stayed here with my family. Had a pleasant stay for 2 nights. Weather was just nice, room and hotel clean, friendly staffs.
Stayed 2 nights in Apr 2024
Verified

8/10 Good

CL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent to good hotel for short trip

Check In : 4/5 Parking : 4/5 Lift / Corridor Cleanliness: 2.5/5 Room Cleanliness: 4/5 Room Soundproof: 3/5 Swimming Pool Practicality: 3/5 (for children ok) Breakfast Variety : 4/5 Hotel location to restaurants / convenient shops: 5/5
Stayed 1 night in May 2024
Verified

8/10 Good

Sium

Liked: Cleanliness, staff & service, property conditions & facilities
We used the Swiss garden for Genting, the location is great for getting to and from KL to Genting. The only fault we have with Swiss Gardens is the lifts , someday you can wait 10-15 mins for one to have space enough for 2 people . Get the lifts sorted ! Rating will improve!!
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Zhang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice apartment hotel stay in Genting.

We had stayed here for two nights in two bedrooms room which come with kitchen and living room. The general cleaness is ok. Beds are comfortable. Breakfast buffet was OK, but the egg omelets was not so fresh. So the taste was a bit weird. The hotel is not up at top of Genting Highlands. So need to drive 20 mins in order to reach casino or theme park.
Stayed 2 nights in Sep 2023
Verified

8/10 Good

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
The property surroundings are very nice, staff friendly. The uphill walk to the food outlets can be a little challenging for the slightly unfit, but the coming back home is great., A short GRAB ride to the Genting highlands, to enjoy the beautiful surroundings and scenery. A peaceful place to relax
Stayed 2 nights in Dec 2024
Verified

6/10 Okay

HIN BEO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy the stay
Stayed 3 nights in Sep 2025
Verified

8/10 Good

MADELINE

Liked: Cleanliness, staff & service, amenities
Room was clean and spacious. Location was good too.
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Shi Rong

Liked: Cleanliness
Disliked: Amenities
Slow check in and check out process. Waited 30mins for check in and 30 mins for check out. Rooms are okay. Basic.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Munawar

Overall enjoyable stay
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Harpreet

Liked: Cleanliness, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Apr 2025
Verified

8/10 Good

Abdul Rasyid

Liked: Cleanliness, staff & service, property conditions & facilities
The location of this hotel is quite convenient and close to genting premium outlet
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Rossan Bunanig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and accessible to nearby shopping and eating spots. Staff were helpful and polite.
Verified

10/10 Excellent

LengSan

Liked: Cleanliness, amenities, property conditions & facilities
Parking arrangement was a bit confusing else we had good experience despite the high occupancy level for the night we spent there
Stayed 1 night in May 2025
Verified

10/10 Excellent

Tuck Chuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

joni

Disliked: Cleanliness, staff & service, amenities
I stayed at this hotel for two nights, and unfortunately the experience was very disappointing. The hotel lacks proper customer service, and it is much older than what the photos on the booking website show. The front desk staff do not understand customer service at all and never smile. Nothing in the hotel reflects what was advertised online. I strongly advise anyone considering this hotel not to waste their money. There are definitely better hotels around with better service, better staff, and a more comfortable stay.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

short family getaway

Value for money but the swimming pool does not provide pool towel. staff also not so helpful
Stayed 1 night in Sep 2024
Verified

8/10 Good

Jenny

Liked: Cleanliness, staff & service
The restaurant's breakfast has lots of variety. However, some food were cold. Pools above the residential block have lots of kids and the pool water look dirty. The room was clean and satisfactory. Great walking paths outside of the restaurant.
Verified

6/10 Okay

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Swiss Garden Genting never paid house rentals.

Swiss Garden Genting forgot to house rental.
Stayed 1 night in Nov 2024
Verified

4/10 Poor

Nabeel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Awful service

They gave us the wrong room, then showed us attitude!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Siti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this hotel. Family friendly. If you bring kids, you can ask for kids cutlery at their restaurant. I will be more than happy if the hotel can provide microwave and basic cutlery in their residence. They do have electric stove but you need to bring your own if you wish to cook.
Stayed 1 night in Nov 2022