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The RuMa Hotel and Residences

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Luxury
5.0 star property
9.6

Exceptional

Elegance near Pavilion and KLCC

Stunning contemporary design harmonises with a prime location near Pavilion and KLCC, offering a serene yet bustling atmosphere. Enjoy well-appointed rooms, a relaxing spa, and memorable dining experiences that elevate your stay.

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is ฿5,050
฿5,536 total
includes taxes & fees
3 Jun - 4 Jun

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About this property

The RuMa Hotel and Residences

  • Luxury hotel near Kuala Lumpur Convention Centre
  • Located close to Pavilion Kuala Lumpur and Petronas Twin Towers, The RuMa Hotel and Residences provides a free daily manager's reception, a terrace and a library. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, ATAS, offers breakfast, lunch and dinner. In addition to dry cleaning/laundry services and 7 bars, guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • An outdoor pool and a children's pool
    • Free self-parking
    • Buffet breakfast (surcharge), tour/ticket information and smoke-free property
    • A lift, luggage storage and free newspapers
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 253 rooms include comforts, such as laptop-friendly workspaces and air conditioning, in addition to perks, such as free stocked minibars and bathrobes.
  • More amenities include:
    • Bathrooms with rainfall showers and designer toiletries
    • 55-inch Smart TVs with digital channels
    • Wardrobes/cupboards, electric kettles and daily housekeeping

Awards and affiliations

  • The property is a member of the Leading Hotels of the World.

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 200 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MYR 130 for adults and from MYR 65 for children
  • Rollaway bed fee: MYR 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Does The RuMa Hotel and Residences have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at The RuMa Hotel and Residences?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at The RuMa Hotel and Residences on 3 Jun 2026 start from ฿5,050, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The RuMa Hotel and Residences pet-friendly?

No, pets are not allowed at this property.

How much is parking at The RuMa Hotel and Residences?

Self-parking is free at this property.

What time is check-in at The RuMa Hotel and Residences?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at The RuMa Hotel and Residences?

Checkout is at noon.

Where is The RuMa Hotel and Residences located?

Located in Kuala Lumpur City Centre, this luxury hotel is within a 10-minute walk of Kuala Lumpur Convention Centre and Pavilion Kuala Lumpur. Petronas Twin Towers and Kuala Lumpur Tower are also within 1 mi (2 km). Persiaran KLCC MRT Station is 9 minutes by foot and Raja Chulan Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.8

Cleanliness

9.8

Location

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 408 out of 479 reviews
Rating 8 - Good. 45 out of 479 reviews
Rating 6 - Okay. 18 out of 479 reviews
Rating 4 - Poor. 3 out of 479 reviews
Rating 2 - Terrible. 5 out of 479 reviews

Reviews

Verified

10/10 Excellent

KYOUNGHUN

Liked: Cleanliness, staff & service, amenities
Good service & fantastic food!!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Friendly service, convenient location
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Mei

Liked: Cleanliness, property conditions & facilities
Great bedroom size and amenities eg large fluffy bath towels, water, snacks. Very courteous staff.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Michael

Fabulous infinity pool overlooking Petronas tower….swim backstroke and look up!!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Stunning stay. Everything about it was perfect. Fabulous rooms, superb breakfast and most importantly lovely staff. Can’t recommend it enough.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities
Beautiful rooms, comfy beds, helped us with a late check out and transparent about fees in that and we're very flexible with this given timing of our flight home. Staff all really friendly and helpful and very lovely with our little boy.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Raymond

Liked: Cleanliness, property conditions & facilities
After one of the worst hotel 5-star hotel experiences in Bangkok Thailand, I arrived at the RuMa in Kuala Lumpur Malaysia, complete restoring my faith . What an extraordinary hotel this is. Personalised, detailed and hospitality to the max. Beautifully designed and the best breakfast I have had anywhere! What a pleasure and I wish I could have stayed longer. Thank you to the entire team!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with excellent service. Hotel breakfast buffet was varied and to a very high standard. Pool area and gym also excellent.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Beenish

Liked: Cleanliness, staff & service, amenities
Everything was amazing and top it off. The service was exceptional. The staff Irma, adi, Arif and bell are amazing. Everyone goes out of their way to help and to make you feel comfortable.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Ingrid Louise

Liked: Cleanliness, amenities, property conditions & facilities
We had a large room on the 17th floor which was extremely comfortable and very quiet. It was cleaned efficiently every morning and a turndown service was provided every evening. The hotel staff were friendly, helpful and professional. An excellent breakfast was on offer from 6:30am at the mezzanine restaurant. The choice of food was extensive and the quality was excellent. Location was excellent, 10 minutes walk to the Petronas Towers and handy for all our sight seeing. We would definitely recommend this hotel.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming hotel, finely decorated with a great location, an excellent and varied breakfast, and professional and friendly service. We were pleasantly surprised by the quality of the service and the comfort in the rooms. Very nice pool facing the Petronas towers to make the trip an unforgettable experience.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Rooms are lovely, the breakfast is incredible, one of the best hotel breakfasts I’ve ever experienced. Great location and staff are welcoming and attentive - highly recommend!
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great place to stay! Breakfast is fantastic. If you are able to, stay here!
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in the centre of KL. It is a 10min walk to Bukit Bintang. Service was excellent throughout our stay and staff were polite whenever we saw them. Room was really nice with wooden floorings and automatic blackout curtains. Would definitely come back again if we visit KL.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities
Quiet luxury type of hotel. Excellent location. Spacious rooms. Professional staff. Only complaints were mold in the shower (should not happen in a luxury hotel) and while the dim lighting in the room/bathroom makes for a lovely ambiance, it would be helpful to have better lighting available so women can do their makeup… Also, the plugs in the bathroom are extremely poorly placed in the drawers so I had to do my hair in the entrance to access a plug!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Javier

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is very lovely, excellent location and your new installations are very comfortable. The pool is very nice and your restaurants are delicious. We stay with our family very happy.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Kumell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the Ruma hotel. The staff were all wonderful, the location is ideal for shopping, exploring and visiting all of the noteworthy attractions
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Gbemisola Tolulope Olukemi

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful experience. Ruma is home away from home. Amazing breakfast
Stayed 9 nights in Jun 2025
Verified

10/10 Excellent

Gracia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous stay

Great location, beautiful hotel and impeccable service!
Stayed 1 night in Mar 2024
Verified

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Antonius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great room, clean and comfortable. And to top it up, the minibar is all complimentary. The location is great, walking distance to KL Pavilion.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Abbas

Outstanding oasis in a bustling city. Great service, friending attentive staff, convenient location… so much nicer than some of the other more outdated luxury brands! Highly recommended.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property location. Warm and welcoming.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Rushabh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend.

Fantastic location, facilities and importantly staff. Rooms was amazing too. Only thing, offer more local food options!!!!
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Bahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and food options in the restaurants and room service. Very clean and great amenities and an amazing pool.
Stayed 5 nights in Jan 2024