Search Shopping Hotels in Kuala Lumpur

"Excellent "

"I am disappointed with my recent experience communicating through the Expedia platform. I had submitted a few requests in advance of my stay, including arranging a bouquet of flowers to be placed in the room prior to check-in, but did not receive any response. This lack of reply affected my overall experience and expectations for the stay."

"Overall it was a pleasant stay for 4D3N with good spread for breakfast."

"it is a very good place"

"Best location. Super convenient, excellent hotel bfast, other food options conveniently available. In fact we booked a few more nights after our road trip "

"Absolutely love the location of this hotel - right by KL's main public transportation hub."

"Excellent hotel and service level. "

"I recently stayed at this hotel and had a mixed experience. The location was a bit farther out than I expected, and getting to most places required a longer walk or ride. During my stay, the service was inconsistent. I did notice that the female staff members seemed more polite and helpful, which I appreciated. However, overall I didn’t always feel well assisted. For example, no one explained how to use the key card in the elevator to access the floors, and I ended up helping several other guests figure it out. There was also no explanation that you need to insert the key card in the room to activate the electricity. While I’m familiar with this from living abroad, it may be confusing for travelers who are not used to it. The room itself had an older feel and I did notice ants during my stay, which was disappointing. As a solo traveler, feeling welcomed and informed is important, and that wasn’t always the case for me here. The hotel has potential, but improving communication, cleanliness, and consistency in customer service would make a big difference. Overall, it was an okay stay, but there’s definitely room for improvement."

"Wonderful stay as usual. Spa is still the highlight of my stay. All staff very attentive and respectful. May need to tweak the rooms a bit as I found some loose wall sockets in my room. Toilet seat a bit dislodged. Need to maintain the quality if you are charging more than the surrounding hotels. Overall good stay though."