8/10 ดี
Genevieve
เดินทางกับ คู่รัก
14 ต.ค. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
This is a luxurious hotel that is very grand and spacious with huge rooms and a stunning rooftop bar. The staff were extremely kind and quick to help with whatever we needed. Breakfast was very generous and was in a nice setting. Overall we had a comfortable and peaceful stay.
Unfortunately there were just a few things that could have made our stay better for the price we paid. The room itself had a very good layout, however it wasn't 100% clean when we arrived and the shower (which in principle was very cool and high tech) didn't work very well/hadn't been maintained. We could also hear next door very loudly while in the bathroom, as if they were in the same room!
The pool had a great view of the twin towers but it would have been nicer if the glass panels had been clean or the facility had been outdoors with a bar or similar! We got the feeling that this hotel was less for tourists and more for luxury residents/business trips so I suppose it makes sense why the pool was quiet and private. I would just be wary of that if booking for a holiday.
Lastly, it is almost impossible to walk to anywhere close to the hotel. Even heading to the Pavilion shopping centre directly opposite is quite tricky to get to. However this isn't a major inconvenience as the Grab taxi service is so smooth across KL!
Overall, this is a peaceful and luxurious hotel with great staff and service, however at times it feels not very well suited as a holiday destination.
Genevieve
เข้าพัก 5 คืน, ตุลาคม 2025
